Product Portfolio & Campaigns Manager

Johannesburg-Based | Scale-Up | Full-time Role | Jem Mobile Machine | Hiring Manager: Cherise Stein In the hiring manager's own words: Here's what we are looking for!

Jem is a fast-growing HR tech scale-up building payroll, HR and benefits tools for frontline teams. We currently support over 200,000 frontline employees across South Africa. Jem Mobile is one of our fastest-growing product lines, putting affordable airtime, data, devices and value-added services into the hands of frontline workers through payroll deduction. We're hiring a Product Portfolio & Campaigns Manager to own the Jem Mobile portfolio and growth engine end-to-end, from pricing and lifecycle management through to campaign execution and commercial performance. You won't just run a campaign calendar, you'll own the range, the roadmap and the numbers, and operate the engine that grows the line quarter on quarter.

⭐️ Your Mission

• Own the SIM, Device and VAS portfolio, from range and pricing through to lifecycle decisions
• Run a disciplined, data-driven campaigns engine covering acquisition, cross-sell, drop-off recovery and upsell
• Sharpen the customer journey continuously through data, experimentation and automation
• Own supplier relationships in tandem with Supply Chain, negotiating price, rebates and support
  
  

⭐️ What Success Looks Like

• A campaigns engine that runs on a regular rhythm with minimal manual intervention
• A portfolio that's actively managed, with a clear view on cost, price, GP and performance, and what to keep, refresh or retire
• Revenue, GP, ARPU, activation and retention improving consistently
• Customer journey conversion improving quarter on quarter, with underperformers caught early and fixed
  
  

⭐️ What You'll Do

Portfolio & Lifecycle

• Own the range and positioning across SIM, Device and VAS, and the roadmap behind it
• Manage the full lifecycle from concept through launch, optimisation and retirement
• Review pricing, bundles and promotions with Finance and Supply Chain, and track SKU-level performance
• Build business cases for new products and promotions, informed by market and competitor insight

Campaigns & Lifecycle Marketing

• Own the campaigns calendar and the weekly operating rhythm across acquisition, cross-sell, upsell and drop-off recovery
• Design customer journeys and segmented offers across acquisition, cross-sell, upgrades, renewal and retention
• Develop campaign concepts, offers and messaging, and continuously test and optimise performance
• Partner with Product and Engineering to automate campaign execution and reduce manual admin

Customer Experience, Performance & Leadership

• Own journey mapping and the digital device shop with CX and tech leads
• Own the growth metrics (registrations, conversion, revenue, GP, ARPU, retention) and run regular performance reviews
• Coordinate across Marketing, CS, Finance, Supply Chain, Ops and Engineering, and influence decisions with data
  
  

⭐️ You'll Thrive Here If You

• Think commercially and balance customer value with profitability
• Have a point of view on what should be in the range and can defend it with numbers
• Read a sales, cancellation or funnel dashboard and pull a story from it
• Map customer journeys end-to-end and prioritise fixes by impact
• Are AI-forward and build with AI and automation tools as part of your workflow
  
  

⭐️ Requirements

Minimum:

• 5 to 8 years across product, category, commercial or lifecycle management, or growth/CRM marketing
• Proven experience managing a product or portfolio through a full lifecycle, including pricing decisions
• Track record running a high-cadence campaign or lifecycle-marketing programme, with measurable revenue impact
• Strong analytical acumen, comfortable with revenue, GP, margin and ARPU
• Hands-on experience with CRM or campaign tooling, and strong cross-functional stakeholder management

Nice to have:

• Experience in telecommunications, fintech, loyalty, FMCG category management or employee benefits
• Experience managing devices, SIM or other recurring-revenue products
• Comfort writing short-form copy or light design work in Canva or Figma
• Scale-up experience
  
  

⭐️ What You Can Expect From Us

• Hybrid work environment with a 3-day office policy in our Johannesburg office.
• Competitive salary, based on experience and fit, positioned for a senior commercial hire.
• Great benefits (lunch 4 times a week, medical aid contribution, retirement annuity contribution, etc.) and 22 days of annual leave.
• Real ownership of one of Jem's fastest-growing product lines, with visible commercial impact.
• We respond to all applications. You can expect feedback on your application, even if we decide not to move forward.
  
  

To learn more about what Jem looks for beyond the CV, please check out our People Notes on the Jem Ideal Employee Profile here

When our customers thrive, thousands of South African employees get access to the benefits and security they deserve. If you're ready to help build the future of how companies care for their people, we'd love to have you apply.