Marketplace Fulfillment Specialist, Software Licensing

About AppSmart

AppSmart powers business success with technology. Bringing together experienced Cloud IT Specialists and Master Agent Networks, AppSmart is the first-of-its-kind, channel-led, one-stop-shop for B2B technology services. AppSmart offers the digital transformation expertise of top channel leaders, best-in-class technology that's purpose-built for agents, and the most diverse catalog of solutions, giving customers one touchpoint for every business technology need, including cloud, voice, connectivity, IoT (mobility/energy), services and support.

About You:

AppSmart is looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the IT industry. You will have the freedom to reflect your experience and personality in creative, thoughtful, out-of-the-box solutions. There's no limit to what you can accomplish here.

As Marketplace Fulfillment Specialist you will be responsible for fulfilling order operations in the Marketplace. You will interact with senior leadership as well as cross functional teams. You are a strong team player and have a reputation for integrity, accountability and ownership.

What you'll do and how you'll make an impact:

• Perform all marketplace fulfillment order operations including cross-functional platform support escalations
• Resolve marketplace pending events as needed in order to fulfill manual orders.
• Perform provisioning in provider platforms as well as placing orders with providers.
• Identify areas of improvement for customer journey and recommend process improvements that remove friction points and decrease customer provisioning cycle times.
• Act as voice of customer in all logistics decisions.
• Work with build and sales partners to extend marketplace best practices to their daily workflows, coordinating with technology teams to improve engagement and satisfaction levels.
• Coordinate closely with the Commerce Operations team to drive down change orders for all products, and ensure quick resolution times when change orders are required.
• Document internal and external processes where applicable.
• Communicate best practices and process changes, including communication to internal sales and service delivery teams.

What you’ll need/Assets:

• 3+ years of experience in Information Technology and Bachelor's Degree required.
• 2+ years of experience of procuring and managing SaaS & IaaS.
• Strong working knowledge of Google and Microsoft productivity tools.
• Experience managing 3rd party delivered services is a plus.
• Experience in using project management tools such as Asana and SmartSheet is a plus
• Experience in using incident management tools such as Zendesk and Jira is a plus. 
• Excellent written and verbal communication skills in English; other languages are an asset.

At AppSmart, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.