Member Support Specialist
TLDR
Acts as the first point of contact, handling multi-channel inquiries and case management to deliver a positive customer experience.
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High school diploma or equivalent.
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Minimum 1 year of customer service, call center, support, or case management experience preferred.
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Strong verbal and written communication skills.
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Excellent active listening skills.
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Strong interpersonal and relationship-building abilities.
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Ability to communicate clearly, professionally, and empathetically.
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Strong attention to detail and commitment to accuracy.
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Ability to manage multiple tasks and priorities simultaneously.
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Strong organizational and time-management skills.
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Ability to work independently and as part of a team.
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Proficiency with CRM, case management, or customer support systems.
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Basic computer and data-entry skills.
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Handle inbound and outbound phone calls professionally and efficiently.
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Respond to customer inquiries via text, email, and other communication channels.
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Create, update, and manage customer cases within company systems.
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Document all interactions accurately and completely.
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Resolve routine customer issues and inquiries at first contact whenever possible.
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Escalate complex issues to the appropriate team when necessary.
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Follow established processes, workflows, and compliance requirements.
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Maintain accurate records and ensure data integrity.
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Monitor open cases and follow up as needed to ensure timely resolution.
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Meet quality, productivity, and service-level expectations.
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Collaborate with internal teams to resolve customer concerns.
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Provide a positive, empathetic, and professional customer experience.
Benefits
Paid Time Off
Benefit eligible 1st of month after 60 days
Remote-Friendly
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Five Star Solutions delivers operational support services designed for a diverse range of industries, focusing on improving efficiency and performance through experienced leadership. Our solutions cater to businesses seeking to enhance their day-to-day operations while fostering a professional and inclusive workplace. What sets us apart is our commitment to quality service and a diverse workforce that reflects the communities we serve.