Merchant Operations, Assistant Manager

Get to Know the Team

The Operations Excellence for GrabMart ID team is a solid and agile team responsible for bringing the best experience for GrabMart's users. We ensure high-quality user experience from the moment they enter GrabMart homepage until they receive their orders. We create job opportunities for our driver partners, providing additional sources of income for our merchant partners and giving effortless experience and convenient grocery shopping for our customers. If you are looking for a new challenge in an exciting and growing industry, then you should join our team!

Get to Know the Role

We are looking for Operations Excellence Assistant Manager to further improve GrabMart's Fulfillment Rate. You are experienced in analysing data and draw insights, experienced collaborating with different stakeholders, to improve and solve issues related to our merchants' operations. But if you believe you have what it takes then we'd love to hear from you either way. In return, we can guarantee you that you will get a great amount of learnings, name it from the industry, new skill set, and many more. You will report to the Manager, and this role is based onsite at our Jakarta office.

The Critical Tasks You Will Perform

• You will monitor GrabMart Merchants' operations performance and take immediate actions if there's a drop in any of their operations metrics
• You will identify and analyze any issue coming from merchants then to develop short-term and long-term solution by working with other stakeholders
• You will work on merchants engagement plan including strategizing the carrot and stick programs to ensure our merchants are well engaged and educated
• You will become the bridge between our product team and the merchants in terms of adopting newly developed products
• You will troubleshoot any operations issue coming from on-ground problems, merchants' API connection, Merchant App device or any other operational issue sources

What Essential Skills You Will Need

• 5+ years' experience interpreting data to draw insights, and work with analytical tools such as PowerBI, Tableau, SQL, or similar tools.
• You have solid experience and comfortable with numbers
• You have experience managing a team
• You have an experience to collaborate with stakeholders from different teams
• You have a strategic approach and come up with fresh ideas to create long-term and sustainable solution
• You have a can-do mindset and always strive to find the solution when there are challenges
• Experience in e-Commerce or e-Groceries would be an added value

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.