Merchant Operations Executive

Do you want to be part of a business that’s redefining the future of AI-driven commerce and partners with the world's largest brands on delivering exceptional digital experiences, driving huge increases in revenue for our customers?

About Us

Rezolve Ai (NASDAQ: RZLV) is an industry leader in AI-powered solutions, specializing in enhancing customer engagement, operational efficiency, and revenue growth. The Brain Suite delivers advanced tools that harness artificial intelligence to optimize processes, improve decision-making, and enable seamless digital experiences.

As a leader in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. With recent acquisitions of Bluedot, GroupBy, ViSenze, Crownpeak, Advanced Commerce, and Authoritas, Rezolve is accelerating innovation at the intersection of AI, commerce, and customer engagement.

What’s the role?

Rezolve AI is building a new agentic commerce infrastructure layer that helps merchants become discoverable, understandable, and transactable across AI-powered channels

To help us build this platform, we’re looking for a Merchant Operations Executive (6 months contract) to help onboarding merchants, ensuring operational readiness, and supporting the team in scaling transaction volume across AI-powered commerce channels. This role works closely with merchants, operations, product and engineering teams to ensure a smooth merchant experience and reliable transaction operations

What will you be doing?

[Acquire, Onboard and Manage Merchants]

• Identify and onboard merchants onto the platform

• Guide merchants through setup and activation processes  

• Build strong day-to-day relationships with merchants

• Support merchant inquiries and resolve operational issues 

• Maintain merchant documentation and onboarding records

[Maintain Merchant Operational Readiness]

• Monitor catalog quality, pricing, feeds and transaction tracking
• Prepare merchant performance reports and dashboards
• Analyze transaction data and identify operational issues
• Support commission reconciliation and reporting accuracy
• Maintain merchant playbooks and operating procedures
• Recommend improvements to increase merchant performance

[Partner with Operations and Engineering to Scale]

• Coordinate with Operations and Engineering teams to support merchant launches and integrations
• Track activation progress and escalate issues when required
• Support testing and rollout of new features and capabilities
• Provide merchant feedback to improve processes and user experience
• Contribute to operational initiatives that increase transaction volume and platform adoption
• Help build scalable processes to support rapid growth

Who are you?

We don't believe in ticking boxes here at Rezolve

Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit

• Strong organisational skills and attention to detail
• Comfortable working with spreadsheets and operational data
• Able to manage multiple priorities in a fast-paced environment
• Enjoy building relationships and solving problems
• Strong written and verbal communication skills
• Curious about AI-powered commerce and emerging technologies
• Comfortable collaborating with technical and commercial teams
• Proactive and eager to learn

It would also be a plus if you have:

• Experience in e-commerce, merchant operations or marketplace environments
• Familiarity with analytics tools and reporting
• Exposure to affiliate networks or commerce platforms
• Experience using AI tools to improve productivity

What we offer?

• Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
• Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
• Opportunity to make significant impact on the company's digital growth strategy

Our Culture

We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work

Today we are a 1000+ team with colleagues across the globe

Rezolve is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives

Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment

Join us and make an immediate impact in the digital world

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us