Mobile Service Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Service Managers are required to be at work between 8:00 a.m. to 5:00 p.m. Monday through Friday excluding company observed holidays or as required to meet the expectations of the department and or fiduciary responsibility.
• Work with Branch Service Managers to obtain budget and objectives.
• Develop, communicate, monitor and enforce effective department processes to ensure the best of practices and Elite Customer experience.
• Regularly call on current and potential customers to foster improved relationships with customers and grow mobile service business.
• Supervise and control workload of service technicians.
• Schedule service work according to priority and maintain an orderly flow of work. 
• Advise customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance. 
• Handles customer complaint problems pertaining to service and repair. 
• Maintain in good condition all service tools, equipment and service vehicles.
• Responsible for safety of service technicians and maintaining a safe working environment in the mobile service truck and reporting all accidents to Human Resources immediately.
• Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame. 
• Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner.
• Review estimates and actual repair time for quality assurance.
• Complete labor pricing.
• Managing staff including technicians and administrators.
• Complete initial and on-going training and support of department personnel.
• Prepare an annual marketing plan and budget for the mobile service departments. Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements.
• Regularly monitor actual performance to plan and determine reasons for variance.
• Maintain awareness of current and projected market conditions.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Collaboration with location Service managers partnerships.
• Engage customers and facilitate new and organic growth within defined Areas of Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director.
• Attend and or complete all assigned industry product and process training opportunities. 
• Maintain a professional appearance and attitude. 
• Perform other duties as assigned by the Director.
• Transwest reserves the right to implement a performance pay plan adjustment in the manager’s monthly earned incentives due to any failure in meeting defined duties or responsibilities.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Occasionally lift/push/pull up to 45 lbs.
• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms.
• Required manual dexterity and eye-hand coordination for data input.
• Climb in and out of vehicles.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Minimum 4 years’ experience as a Service Manager. 
• Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience (Diesel Service Departments) is a plus.
• Dealership experience preferred.
• Superior organization skills to facilitate administrative processes.
• Must be a leader capable of motivating a staff to succeed.
• Excellent verbal and written communication skills.
• Detail oriented.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Salary 
• Compensation Range: $80,000-$100,000
• Bonus Eligibility: Yes
• Reports To: Corporate Service Director
• Closing Date: Open until filled