Modern Workplace Support Engineer

The Modern Workplace Support Engineer will be assisting the VP of Infrastructure & Information Security Officer (ISO) with delivering world-class end-user focused support in our highly mobile and fast paced environment.

Essential to this role is the ability to focus on providing world-class end user support and solutions using the Microsoft Modern Desktop technologies such as but not limited to; Windows 10, O365 and Azure. Also, propose and maintain policy, standards, and procedures while continually focusing on process improvements, present alternatives, and associated risks, professionally debate issues and view cloud and mobile computing and security from a business perspective. The successful candidate should be able to communicate effectively and successfully coordinate efforts with other areas of the business and technology teams.

This role will be located out of our New York office with expectations of being in the office per our hybrid schedule or as needed. Travel to the other offices may be required from time to time. Proof of vaccination is required as a condition of employment.

Responsibilities will include:

• Sense of ownership for the end user desktop environment including managing end user expectations, maintaining, and supporting the modern desktop operating environment.
• Ensure performance of the Modern Desktop components to an SLA level and report on it
• Work with CTO, ISO, and other technology resources to maintain an overall Modern Desktop end user support operating strategy
• Assists with all disaster recovery and business continuity planning activities
• Works with CTO, ISO to ensure compliance with SEC, FINRA and other regulations; assists with gathering information for audits
• Demonstrate a commitment to Ariel core values.
• All Ariel employees are required to:  
  • (1) read and strictly adhere to all compliance policies and procedures of the various Ariel entities, as applicable; and
  • (2) work together with their teammates to resolve compliance issues.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience

As a seasoned Microsoft Modern Workplace Support Engineer, you have experience and the understanding of the immense importance for delivering world-class end user focused support. Additionally, strong knowledge of Microsoft Modern Desktop and Microsoft Office 365 technologies and experience in the support and maintenance of these services.

You also have:

• 3+ years in deploying Microsoft technologies.
• 2+ years delivering Microsoft Modern Desktop technologies such as Windows 10 devices, Microsoft Endpoint Manager (MEM, formerly Intune), SCCM, and AD/AAD, multi-factor authentication (MFA), conditional access (CA)
• Demonstrates the ability to work in a fast-paced complex environment where organizational skills are essential.
• Experience in testing, troubleshooting, commissioning, and documentation of installed and integrated deployments, on-site or remote. Excellent documentation practices are essential.
• Possesses excellent collaboration skills and ability to interact with end-users, vendors, and other teams to successfully identify and resolve issues.
• Thought leadership on how to best support our end users with emerging trends, process improvements and Microsoft tools and products.
• Good problem-solving skills, with an ability to work autonomously or with minimal supervision.
• Excellent written and oral communication skills, detail oriented, pays attention to subtle nuances and needs of individuals, especially executives.
• Desire for continuous learning and improvement

Education

• Four-year degree in Information Technology, Computer Science, or other relevant fields (or work experience equivalent) and 2+ years of experience with a proven advancing skillset and enterprise experience across various Microsoft and related technologies, up to including Microsoft Modern Desktop solutions, O365 and Azure.

Certificates, Licenses, Registrations

• The ideal candidate will have associated Microsoft Certifications and Training to backup experience.

Computer Skills Needed to Perform this Job

• Microsoft Modern Desktop technologies, including but not limited to:
  • Windows 10 OS,
  • Microsoft Endpoint Manager (formerly Intune),
  • SCCM,
  • Identity and Access Management – (Active Directory – AD, Azure Active Directory - AAD),
  • Multi-Factor Authentication,
  • Conditional Access Policy
• Work tracking in systems like Azure DevOps, Jira, Service Now, or FreshService,
• Developing and delivery of documentation, Markdown preferred
• Integrating 3rd party solutions with Microsoft Modern Desktop technologies and Office 365
• Knowledge of PowerShell and PowerShell modules
• Coordinating agile life cycle activities and ensuring progress is being made with the objectives.

Other Computer Skills that would be beneficial

• Microsoft O365 and Azure technologies, including but not limited to:
• Threat Protection - (Advanced Threat Analytics, Defender Advanced Threat Protection, Threat Intelligence)
• Information Protection - (Azure Information Protection, Data Loss Prevention, Cloud App Security)
• Security Management – (Azure Security Centre, O365 Security, Compliance Centre, Windows Defender Advanced Security Centre)
• Other core O365 services including Teams, SPO/OneDrive, EXO
• Azure DevOps, Git, repos, pipelines, pull requests

Competencies

Action Oriented:    Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Approachability:    Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Composure:    Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; does not show frustration when resisted or blocked; is a settling influence in a crisis.

Functional / Technical Skills:    Has the functional and technical knowledge and skills to do the job at a prominent level of accomplishment.

Priority Setting:    Spends his/her time and the time of others on what is important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Problem Solving:    Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.