NOC Engineer

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

Grypho5 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World’s First Civilian Cybersecurity Force, Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

The NOC Engineer I role will be responsible for incident response in accordance to company standard operating procedures, scheduled maintenance, and remediation efforts in support of our Managed Services Solutions. This role will report to the Managed Services Maintenance Manager and is 100% Remote. An ideal candidate will be able to; [1] understand how to support complex technical solutions with minimal supervision, follow instructions and document steps to provide resolution of issues while following best practices, [2] respond to support issues with a combination of skills, experience, vendor support, and internal consultations, [3] maintain a general understanding of our products and solutions, [4] maintain a high degree of proficiency in the products and software that we support. 

This role will work a 4 on 4 off shift pattern, with a 4 week rotation across days/swing/night shifts.

Key Responsibilities

• Implement updates and patching to supported software and hardware systems
• Resolve maintenance related technical issues
• Maintain a general understanding of Conversant Group Products & Services
• Obtain and Maintain Select Vendor Engineer Certifications
• Follow best practices and standard operating procedures
• Provide feedback on how to improve supportability of our services
• Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services

Preferred Skills

• Communicate effectively in any form or medium
• Manage dynamic and competitive priorities
• Organize complex technical tasks for multiple clients at once
• Information Technology and Managed Services Best Practices
• Practical application of InfoSec principles

Qualifications

• 1-3 years of Information Technology work experience, preferably in Managed Services
• Understanding of ticketing systems and time management
• Technical Degree in Information Technology, related field, or equivalent work history
• Technical certifications in VMware, Microsoft, CompTIA, etc..
• Experience working for and within IT for the Legal Industry

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement
• Scheduled & flexible PTO programs
• Family friendly programs- Care packages
• Regular team building events
• Competitive compensation & benefits including:
• Private health insurance
• Mental health and wellness programmes
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!