At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on Operations Associate to help coordinate the operations of warehouse associates, drivers, and mechanics on the Lyft Bikes & Scooters team in San Diego. You will report to an Operations Lead, and work together to ensure reliability and availability of our scooter fleet, as well as overall operational excellence for the local micro mobility program. This job is based in our San Diego CA, warehouse. This role works a variable schedule including days, nights, weekends, and holidays.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint, and brings people together, we’d love to meet you!

Responsibilities:

• Manage daily operations of our central warehouse and maintenance facility 
• With guidance from Operations Specialists and Service Mechanic, successfully run shifts across staffing agency crew supervision, repair and warehouse flow, fleet management, ground operations, and administrative duties
• Oversee, dispatch, and route field associates to pickup, deploy, and reposition the scooter fleet
• Report on shift operations; leave detailed and relevant handover notes for the next shift lead and keep management and staffing representatives abreast of any relevant updates
• Coordinate scheduling & tools for staffing, data accuracy, and daily productivity
• Monitor and maintain operational and quality metrics to evaluate performance
• Occasionally perform physical tasks including moving, charging, and maintaining scooters 
• Collaborate with our field team to troubleshoot any potential issues and communicate solutions to Operations team
• Help brainstorm, test and implement ideas for improving the rider experience and making behind-the-scenes operations more efficient and consistent

Experience:

• Experience working in a complex, fast-moving, rapidly changing environment such as a distribution center, warehouse, restaurant, or delivery operation
• Entrepreneurial mindset with a make it happen attitude
• Obsessed with process improvement
• Track record of working cross-functionally and influencing without authority
• Strong team player but comfortable making decisions independently
• Proficiency with common technology tools like smartphones, Slack, Google Sheets, Google Docs, etc. preferred
• Ability to work non-standard work hours as needed including working nights, weekends, holidays, and shift-based schedule

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.