Operations Executive

About Stuart

Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and eCommerce merchants to enable smarter transportation models.

“Logistics for a sustainable world” is the mission at the heart of Stuart.

Our beautiful office is located in a co-working space Fora Space, 71 Central Street London EC1V 8AB.

The role

We’re looking for an Operations Executive to join our fast-growing (now 8+) Onboarding and Compliance team led by Claire Larkman. This team sits within Courier Operations, the Stuart department responsible for building a high performing fleet and a positive community of couriers.

You’ll be responsible for creating a fantastic experience for applicants moving through our Onboarding process - managing training, applicant flow and communications. You’ll work closely with the Onboarding execution team to ensure the process works effectively for them and is easy to use for the applicants. Ultimately, your work will support new couriers joining the Stuart platform, ensuring they have all the tools they need to succeed.

Responsibilities

• Oversee applicant experience in the Stuart Onboarding process and own core Applicant Experience KPIs
• Improve our communication with applicants - ensuring all messaging is clear, consistent and applicants understand the action required
• Collect feedback from applicants to understand their experience of the process and drive improvements
• Improve our online training process, ensuring all applicants have the knowledge they need to succeed on the platform
• Manage an internal initiative tracker to collect and act on feedback, improving the process for internal Stuart teams
• Own and improve the framework by which we resolve applicant queries

Requirements

• You’ll have 1+ years of experience improving processes
• You’ll have proven experience of driving performance and will be able to show where you added value
• You’ll have intermediate excel and/or google sheets analysis skills
• You’re a structured thinker and a strong problem solver
• You are data-driven, meticulous and detail oriented
• You are highly organised, proactive and flexible, capable of responding quickly to change, innovating to solve problems and rapidly identifying opportunities for improvement
• You have a proven track record working in self-directed, fast-paced, result-orientated environments and meeting targets

Benefits

• Competitive salary and bonus
• Lunch paid for every day (in value up to £10) at work and all the free drinks/snacks you can handle
• Monthly gym allowance (in value up to £40) to use in any gym or for any sport class - a healthy mind in a healthy body
• Annual company offsite – Ibiza last year!
• Private health care provided by AXA (including dental and optical)
• Pension taken care of through a partnership with Royal London
• Work in an international, dynamic and passionate environment with a great company culture
• Lunchtime sports : 5 a side football Fridays, squash Thursdays

“Logistics for a sustainable world.” That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability.

We launched in 2015 with a big vision and a handful of clients. Five years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food.

Stuart is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

So if you feel like there is a fit, apply! Get in touch with us and hit that button. We would love to hear more about you!