Operations Manager - Copenhagen

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 8,000 homes in 20+ cities, with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We’re shaping the future of living, and we want you to be part of that journey.

We are currently in need of an Operations Manager to join our fast-growing team in Copenhagen and help drive Blueground's growth in the local market. At the heart of what we do is operations, and it is a core area of the business. The role’s main focus will be on ensuring smooth operations, as well as continuous improvement of our business systems and processes. Your primary responsibilities include creating and executing project plans according to Blueground 's furnishing standards and brand style directions.

What you will focus on:

• Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
• Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground’s photoshoot guidelines
• Hands-on mentality and willingness to spend time “in the field” traveling between our apartments in Copenhagen
• Drive down operational costs and constantly improve processes, while upholding Blueground’s quality standards
• Liaise, manage and negotiate with contractors, vendors, and external business partners ensuring that our guests enjoy high standards of client experience
• Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams
• Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
• Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

What we are looking for:

• 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME, or large corporation
• Bachelor’s degree in program management, business or public administration, technical management, engineering, architecture, or related fields from reputable top tier Universities
• Results-oriented go-getter; great at multitasking and managing competing priorities
• Exceptional communication and organizational skills
• Significant project management experience while working under tight deadlines
• Strong analytical and problem-solving skills put to use in a fast pace environment
• Fluent in Google Suite and MS Office; experience with inventory management systems is a plus
• Fluent in Danish and English
• Guest-centric mindset
• Τeam player and creative thinker
• Experience in hospitality or real estate is considered a plus
• Team management experience, optimally in field operations is considered a plus

Your benefits:

• Competitive salary
• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
• Flexible work environment through our Blueground Nomads employee mobility program

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.