Jobgether
Operations Manager
Accountabilities:
- Oversee and support daily operational workflows within a freelance services environment, ensuring tasks move efficiently through defined processes.
- Coordinate communication between freelancers and buyers, clarifying requirements, tracking task status, and ensuring alignment across stakeholders.
- Monitor task progress, SLA compliance, and workflow performance while proactively identifying delays or risks.
- Manage support requests from freelancers and resolve operational issues, including conflict and exception handling.
- Support onboarding and verification of new freelancers, ensuring smooth integration into internal systems and processes.
- Maintain data accuracy in Jira and other internal tools while ensuring proper tracking of operational activity.
- Contribute to continuous process improvement by identifying inefficiencies and proposing scalable operational enhancements.
- Escalate critical incidents or risks to team leadership when necessary.
- Minimum 1+ year of experience in Operations, Project Coordination, Support, Account Management, or similar roles.
- Strong written communication skills in English (additional languages are a plus depending on stakeholder needs).
- Ability to manage multiple workflows, priorities, and stakeholders simultaneously in a fast-paced environment.
- High attention to detail, strong organizational skills, and a strong sense of accountability.
- Proactive problem-solving mindset with the ability to independently resolve issues and drive tasks to completion.
- Quick learner with the ability to adapt to new tools, systems, and evolving processes.
- Comfortable working in ambiguous or rapidly changing environments.
- Basic experience with Jira, Confluence, or similar task/workflow management tools.
- Experience working with freelancers, contractors, or in product-driven environments is a plus.
- Fully remote or office-based flexibility depending on preference
- Official employment contract (UK or EU arrangements supported where applicable)
- 20 paid vacation days plus public holidays and sick leave
- Comprehensive health insurance and access to mental health support services
- Monthly flexible benefit allowance for personal interests, hobbies, or wellness
- Learning and development budget, including courses, workshops, and language training
- Structured career development with performance reviews and growth opportunities
- Regular team events, workshops, and company offsites
- Strong emphasis on work-life balance and flexible working culture
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Operations Manager