Operations Manager, Tactical Response Team

Phoenix, Arizona, U.S.

On-site

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Cruise is looking for an Operations Manager to own the planning and execution of our Supervised/R&D Tactical Response Team in new markets and in priority missions outside of home market.

This individual will work hand-in-hand with engineers, technicians, fleet management and the operations leadership team to unlock new service areas and markets along with features/functionality for rapid scale.

If you're interested in traveling to lead most important missions that will scale and change the world of mobility, let's chat!

What you’ll be doing:

Travel 80%+ to new locations around the US and coordinate team movements and execution to support Engineering and New Market Expansion priorities
Establish and drive the highest standards for Supervised/R&D operations while deployed to ensure everyone is operating safely
Oversee day/swing/night operations and personnel at facilities in new and up-and-coming markets to provide critical mileage accumulation and discrete test data to Engineering
Manage a team of AV Test Operators and Specialists (Contingent Workforce) along with AV Operations Coordinators (FTE) to complete priority Ops missions for Engineering
Coordinate with Driverless/Commercial Operations and Service to co-manage fleet movements, charging and maintenance to ensure vehicle availability and readiness
Serve as a key partner in hiring, managing, developing, reviewing and terminating personnel
Provide key feedback and updates to counterparts and leadership as needed on key issues and information

What you must have:

Bachelor’s degree in business, engineering or a related field
4+ years of professional work experience in product/av operations, management consulting, rideshare, mobility sectors
2+ years of experience directly managing teams
Proficiency in Excel and/or Google Sheets
Ability to travel 80%+ of the time
Ability to handle dynamic assignments, including flexible schedules
Ability to connect with people of all backgrounds and offer immediate, fair, and honest feedback when needed
Comfort with ambiguity; bias to action & willingness to go above and beyond to fulfill the company’s mission

Bonus points!

Experience leading safety critical operations in technology or automotive industries
Experience managing and deploying key assets, especially in new markets or in travel settings

The salary range for this position is $100,000 - $147,100. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

Our benefits are here to support the whole you:

Competitive salary and benefits
401(k) Cruise matching program
Medical / dental / vision, AD+D and Life
Subsidized mental health benefits
Flexible vacation and company paid holidays
Healthy meals and snacks available for non-remote employees
Paid parental, jury duty, bereavement, family care, and medical leave
Fertility Benefits
Dependent Care Flexible Spending Account
Flexible Spending Account
Pre-tax Commuter Benefit Plan for non-remote employees
CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here

We’re Integrated

Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

We’re Funded

GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

We’re Independent

We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

We’re Vested

You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. We offer a new kind of equity program called Recurring Liquidity Opportunity (RLO), which combines IPO-like liquidity with the stability of remaining private - learn more about RLO here

We’re Safety Conscious
- We integrate #staysafe, our top priority at Cruise, into our everyday work. Through our Safety Management System, every Cruiser is asked to do their part by reporting any potential issues or hazards they observe and making continuous improvements. You’ll be able to contribute to safety at Cruise, no matter your job function or title.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.