Operations Specialist

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

We are looking for an Operations Specialist to innovate, win, and grow with us in Portsmouth, NH or South Portland, ME.

As a member of the Paymode-X Operations team your primary responsibilities include processing outbound supplier payments for our business to business payment network. This dynamic person will be responsible for processing domestic and foreign payment exceptions, ensuring check payments are managed and adjusted, handling international payment inquiries, inbox management, and critical daily processing for our bank partners, external Clients, and internal business associates. The Operations Specialist will leverage any and all resources required to effectively and efficiently complete all processing and Client communication on time.

How you’ll contribute:

• Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, and business needs
• Collaborate with team members on innovation, process improvements, and problem solving
• Prioritize your daily tasks and use your expert organization skills to prioritize Client delight at every opportunity.
• Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
• Be an expert multitasker and thrive in a fast paced, energetic environment.
• Analyze and assess operational processes for efficiency and usability, ensuring your processes are accurately documented and recorded.
• Able to work 10:30am – 7:30pm to support Operational tasks

What will make you successful:

• Prior experience in Treasury, Cash Management, Operations, or Banking
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates.
• You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
• Strong communication (verbal/written) and customer service skills 
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Proficiency utilizing the Microsoft Office Suite, especially Excel

You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.