Outbound Telemarketer

Vicimus is looking for an Outbound Telemarketer (Private Sales) to join our growing team!

The Outbound Telemarketer (Private Sales), which is part of the Business Development team, plays a critical role in growing the business within our organization. We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing team!

Come join our team of automotive specialists!

Perks:

• Competitive wage; Compensation based on productivity
• Opportunity to work from home (fully remote position)
• Personal career growth opportunities within the organization
• Proactive and knowledgeable management
• Generous employee discounts

Job Responsibilities:

• Managing outbound communication– Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
• Coordination of appointments– Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization. Appointments will be coordinated for our group of dealerships clients within the automotive industry.
• Customer satisfaction- Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
• Data Management –Accurately review and enter all customers’ appointments, inquiries and/or concerns into a system.
• Performance – Expectation of 120+ outbound calls per day with excellent verbal communication skills. Performs other duties as assigned or required by the leadership team.

Experience - Must Have:

• 1-2 Years customer service/sales experience required
• Experience in a call centre environment
• Post-secondary Education
• Strong computer literacy skills
• Strong organizational skills
• Must be a self-starter and have the ability to multitask
• Automotive service background (preferred but not essential)
• Preferred CRM database experience
• Self-driven, likeable, and adaptable to change
• Ability to work in a fast-paced environment
• Ability to work independently and be a team player
• Have a positive attitude!

Work Schedule:

• Monday to Friday: 11:00am to 7:00pm EST
• Saturday (preferred): 10:00am to 6:00pm EST

Upon request, Vicimus will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

If the above meets your qualifications and interests, please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those being considered will be contacted.