NuvoAir
Patient Account Representative (Bilingual)
Our Story
Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir we believe people deserve a better healthcare experience.
Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.
Living our Company Values
• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
This is a REMOTE FULL TIME position. This person will be working MST zone (roughly 9-5pm) but can be located anywhere in the US.
Where you’ll see your impact:
The Patient Access Representative plays a crucial role in ensuring the smooth and efficient clinical operations for our patients. This position involves handling various aspects related to patient care, including answering phone calls, scheduling, checking patients in for their virtual visits, providing excellent customer service, registering patients into the Electronic Health Record (EHR) system, verifying insurance information, and providing follow-up support to patients.
What you’ll be responsible for:
• Respond to inquiries and provide assistance to patients regarding financial matters, insurance coverage, billing questions, and payment options.
• Address patient concerns and provide guidance on navigating the financial aspects of healthcare services.
•Support the clinical team by making outreach calls for scheduling
•Check patients in for their virtual visits; verify correct patient demographics and insurance information
•Outreach patients who are new to NuvoAir to fully register them in the EHR
•Outreach and schedule patients on a waiting list for a doctor’s appointment
•Manage tasks in the EHR regarding patient messages around scheduling, medical records, referrals
This may be a fit if you have:
•High school diploma or equivalent (Associate's or Bachelor's degree in healthcare administration or related field is a plus)
•Previous experience in a similar role, preferably in a healthcare setting
•Previous experience in a similar role, preferably in a healthcare setting
•Familiarity with Electronic Health Record (EHR) systems and scheduling systems
•Strong customer service and communication skills
•Attention to detail and ability to work with accuracy in a fast-paced environment
•Proficient in using computer software applications, including Google Workplace
•Bilingual- Fluent in English and Spanish
•Base Compensation -$37k-$44k
You’ll love us because:
• Mission driven culture that’s recognized by “Best Places to Work” awards
• A global, diverse team that works hard without taking ourselves too seriously
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment
• Unlimited PTO - take time to recharge when you need it
• Equity that’s venture-backed by top, global VCs - when we win, we win together
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Retirement plan + company match
• Annual Learning & Development stipend - your professional growth is important!
Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
What to expect from our interview process:
Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!
#LI-REMOTE
#BI-REMOTE
NuvoAir is a digital healthcare company focused on improving chronic disease management, specifically for heart and lung conditions like COPD and asthma. By combining technology with clinical expertise, we deliver a personalized healthcare experience that empowers patients to actively manage their conditions.
- Founded
- Founded 2016
- Employees
- 51-200 employees
- Industry
- Health Care Providers & Services
- Total raised
- $28M raised
Account Representative