Patient Account Representative

In this role, you will be responsible for managing insurance account workflows and ensuring accurate resolution of billing and reimbursement issues, including:

• Processing insurance account transactions, ensuring proper setup, accuracy, and timely updates of account activity
• Investigating, resolving, and appealing insurance denials while documenting all actions in compliance with internal standards
• Communicating with insurers, third-party payers, and internal departments to ensure efficient claims processing and resolution
• Reviewing and managing a range of general and specialty healthcare claims, including workers’ compensation and motor vehicle accident cases
• Monitoring aged accounts receivable and prioritizing workloads to optimize collections and reduce outstanding balances
• Performing quality assurance checks on account transactions to ensure accuracy and compliance
• Supporting revenue cycle analytics by identifying trends in denials and contributing to reporting and documentation updates
• Participating in process improvement initiatives, including lean methodologies and workflow optimization

Requirements:

This role requires experience in healthcare billing or revenue cycle operations, along with strong communication and problem-solving skills:

• 2+ years of recent experience in healthcare billing, collections, or revenue cycle operations, or 4+ years in general billing, collections, or customer service
• Equivalent combination of education and professional experience will be considered
• Strong understanding of insurance claims processing, denial management, and accounts receivable workflows
• Ability to work with healthcare information systems and standard office tools such as Microsoft Office
• Excellent written, verbal, and interpersonal communication skills with a customer-focused mindset
• Strong analytical and problem-solving abilities with the capacity to multitask and meet strict deadlines
• High attention to detail, accuracy in data entry, and strong organizational skills
• Ability to work effectively in a diverse, collaborative, and fast-paced environment
• Certification in Revenue Cycle Specialist (CRCS) required within 18 months of hire

Benefits:

This position offers a comprehensive and competitive benefits package designed to support well-being, financial security, and work-life balance:

• Fully employer-paid healthcare coverage for employees, with substantial dependent coverage support
• Employer-provided term life insurance at no cost
• Choice between multiple pension plans with above-market retirement benefits
• Generous paid time off, including vacation, sick leave, and paid holidays
• Flexible scheduling options with remote work eligibility
• Tuition reimbursement and ongoing professional development support
• Employee assistance and wellness programs, including mental health resources
• Discounts on transportation, childcare services, and local and national businesses

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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