Patient Resolution & Complaints Administrator

In this role, you will own the full lifecycle of patient complaints, ensuring accurate intake, thoughtful investigation, and timely, compassionate resolution while driving continuous improvement across systems.

• Manage end-to-end complaint intake across multiple channels, ensuring all patient concerns are accurately logged, categorized, and prioritized in centralized systems.
• Serve as the primary patient-facing contact, providing empathetic communication, clear expectations, and consistent updates throughout the resolution process.
• Investigate and triage cases by assessing severity, risk, and root cause, determining appropriate resolution pathways.
• Coordinate with internal specialist groups (clinical, finance, legal, and operations) to ensure proper handling and resolution of complex cases.
• Deliver final resolutions with clarity and empathy, including service recovery actions such as refunds, credits, or formal responses when appropriate.
• Maintain meticulous case documentation, ensuring accurate closure notes and structured tracking within internal systems.
• Analyze complaint trends and performance metrics to identify systemic issues and contribute to process improvements.

Requirements:

This role requires strong experience in patient advocacy or customer resolution, combined with high emotional intelligence and excellent operational organization.

• 3+ years of experience in patient advocacy, healthcare operations, customer resolution, or escalations/complaints management.
• Strong emotional intelligence with proven ability to de-escalate sensitive situations and communicate with empathy and clarity.
• Experience managing multiple concurrent cases using structured workflows, ticketing systems, CRMs, or healthcare-related platforms.
• Strong organizational and project management skills, with the ability to track priorities and coordinate cross-functional stakeholders.
• Systems-thinking mindset with the ability to translate complaints into actionable insights for process and service improvement.
• Comfort working with digital tools such as CRM platforms, Slack, Google Workspace, or similar operational systems.
• Experience in healthcare, health-tech, or medical services environments is a strong advantage.

Benefits:

• Competitive hourly compensation ranging from $25 to $31.25 USD, depending on experience and location
• Comprehensive health, dental, vision, and mental health coverage
• Flexible vacation policy encouraging time to rest and recharge
• Remote-friendly or flexible work arrangements depending on role structure
• Retirement savings plan (401(k) eligibility, where applicable)
• Free access to preventative whole-body health scans for employees
• Commuter benefits supporting transit and parking expenses
• Strong focus on learning, growth, and internal development opportunities
• Collaborative culture with regular team connection and social engagement.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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