Icertis
Principal Consultant – Customer Success
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
Subject Matter Expert in Customer Success Org: Expertise in contracting domain for different Tech vertical. Senior level advisor from Customer Success team on how ICM could be used within Tech companies. Assists the project/program manager in providing leadership and achieving buy in for that function; Product Expert: Deep expertise in the product to be able to demonstrate the solution to meet the customer requirements in form of product demos; Presenter par excellence: for Icertis products feature demonstrations and customer presentations; Technical storyteller: Analyzer of business problem and then communicate the process mapping in Icertis system in a simple and compelling way; Active Networker: ability to drive customer relationship with Icertis. Customer success leading collaborating with other departments to advance sales, service and customer satisfaction within Icertis Tech customers. Coordinate with Tech SMEs from other departments; Ensure performance of their function improved and cross-functional integration is working and effective, ensure appropriate requirements for the deliverable are communicated and understood; Participate in program risk and issue management with project/program manager, where required; Advocate best practices for implementing Icertis proprietary product to Professional Services and to Customer Advocacy in applicable contract renewal terms; Provide feature consultations internally and externally to customer teams, evaluate and assess overall effectiveness and quality of deliverable; Training and mentoring staff on how Tech clients uses Icertis proprietary product, train on relevant customer case studies and how to solve escalated Tech issues; Manage resource availability, communicate changes to their resources availability to the project/program manager; Provide technical feedback to team member performances. Telecommuting is available.
Requirements
- Employer will accept a Bachelor degree in Computer Science, Computer Engineering, or a related field plus 5 years of related experience.
- Position also requires 3 years of experience in technical support capacity for products or enterprise solutions;
- 3 years of Prior software development experience with Microsoft Technologies like .NET Framework, SQL Server, etc. (Creating and designing databases, Data mapping, Store proc, Indexes, triggers, cursor etc.);
- 2 years of experience in the following: using, implementing, and supporting the contracting process within Tech companies; Pre-sales, implementation, support or product management roles at other contract software vendors or consulting firms; Microsoft Azure Cloud; and Interfacing between various ERP products like SAP, SFDC, and CRM;
- Requires 1 year of experience using #C, MS SQL Server (Creating, designing database, Data mapping, Store proc, Indexes, triggers, cursor, etc.).
Contact: Apply to https://jobs.lever.co/icertis/32b81f4e-68d1-4b82-97f0-31bf935baf0e and must reference job 21228.5.5 / . If you are an employee of icertis you can refer at https://hire.lever.co/jobs/internal/32b81f4e-68d1-4b82-97f0-31bf935baf0e.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
By submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Icertis solves contract management problems on an easy to use platform. Easy, intelligent, & enterprise-wide. Demo the Icertis CLM capabilities today!
- Founded
- Founded 2009
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $210M raised
Consultant