Delta Dental
Process Improvement Consultant
At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
The Process Improvement Consultant is responsible for identifying and executing large-scale process improvement opportunities and initiatives, monitoring projects and participating in cross-functional process improvement project teams. The incumbent will also drive process and systemwide issue resolution; this resolution work includes serving as the team's representative and partnering with other leaders in the enterprise to ensure success. The Process Improvement Consultant will also participate in cross-divisional and departmental initiatives and act as a trainer to the functional teams.
How you will make an impact:
- Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs.
- Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status.
- Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities.
- Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders.
- Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives.
- Builds and maintains a strong knowledge base in assigned areas of expertise.
- Lends technical and functional systems-specific knowledge throughout the end to end process.
- Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements.
- Performs other duties as requested or assigned.
What we look for:
- A Bachelor’s degree preferred; equivalent experience may be considered in lieu of degree.
- A minimum of 4 years related experience.
- Strong analytical skills and can perform extensive data and root cause analysis.
- Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration).
- Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration.
- Ability to develop, implement, and maintain analytical tools and models.
- High level of knowledge of contract/policy processing concepts, policies, guidelines and systems.
- Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology.
- Ability to effectively adapt to change and is comfortable handling risk and uncertainty.
- High level understanding of process flows and can identify roadblocks and devise solutions to improve processes.
- PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills; Smartsheet certification preferred.
- Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations.
- Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team.
Benefits and perks:
- 12 days starting vacation, 12 holidays, 9 sick days and your birthday off!
- Low-cost premium medical insurance options
- 100% paid dental and vision insurance
- Generous 401(k) matching and flat contribution
- Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
- Employee LiveWell program, focusing on overall employee well-being
- Fertility and diabetes benefits
- Employee discount program: AT&T/Verizon, entertainment, travel, and more!
- Culture of learning: career development and tuition reimbursement
- Career growth: we love promoting from within
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-KW1
At Delta Dental we:
Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.
Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.
Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let’s chat. We would love to tell you more!
To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Twitter, and Delta Dental Ins. on LinkedIn.
ABOUT Delta Dental
Delta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we’re all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
The Delta Dental Plans Association is composed of 39 independent Delta Dental member companies operating in all 50 states, the District of Columbia and Puerto Rico.
- Founded
- Founded 1955
- Employees
- 500+ employees
- Industry
- Insurance
Consultant