Product Operations Specialist (London)

Product Operations Specialist
Job Location:  London, England or New York, NY - Full Time (Hybrid)
Start Date: ASAP

About CreativeX: 

CreativeX elevates the creative expression of data, building the global standard for creative quality. The world's biggest brands including Facebook, Unilever, Heineken and more use our technology and tools to make effective, data-driven creative decisions to achieve creative excellence at scale and maximize the impact of every creative decision through technology powered by machine learning.

We're looking for someone to join our Product Operations team as a Product Operations Specialist. This role will report to Rebecca "Becky" Hinkson, Senior Product Operations Manager.

You'll be responsible for: 

• Project manage client configurations and product implementations
• Working cross functionally across various departments to ensure projects to completion
• Thinking strategically on the scalability of product solutions and making collaborative decisions on client-specific product configurations
• Providing support for day-to-day queries from internal stakeholders and users, troubleshooting technical issues that may arise within the platform

To succeed in this role you must exhibit:

• Project Management - Undertaking all necessary implementation tasks from handover to completed labelling project
• Solution-based thinker who can self-manage/work autonomously as we grow at pace
• Systematic thinking - ability to assess, suggest and implement improvements to consistently deliver the best outcomes
  • Follow and develop processes + documentation to help continue to shape and build internal resources to aid labelling efforts (includes training documentation)
• Critical thinking and problem solving - to find solutions to challenges within the team and to offer support solutions to internal and external stakeholders clients that will best-suit their needs
• Time management - Driving adherence to project timelines to deliver projects to schedule
• Cross-functional relations/communication - establishing a partnership with cross functional teams, setting expectations and managing stakeholders
• System configuration - Hands-on configuration of client data to default or agreed scope

Preferred Qualifications / Experience:

• Strong communication skills, verbal and written
• Project Management - Ability to prioritise, track and report on implementation status
• Critical, strategic thinking
• Attention to detail
• Basic/Entry level proficiency with Excel / Google Sheets
  • Using formulas: Sum, Average, VLOOKUP
  • Applying filters and sorting
  • Find and replace
  • Generating PIVOT tables
• Basic data literacy
  • Experience interpreting trends based on pre-formatted/analysed data i.e. charts, tables and graphs
• Experience with marketing tech/SaaS implementation
• Experience with stakeholder management - specifically client communication
• Experience with basic data analysis via excel

Soft Skills:

• Team player
• Comfort with ambiguity
• Agility
• Resilience
• Commercial awareness

The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!

What we Offer:

🍎  Fully paid medical, dental, and vision (US) and Private medical insurance (UK)

✈️  Generous time off + bank holidays (+ Elevate Fridays*)

📚  Education budget to be used for individual learning experiences or grouped with your team for joint learning

🧘  Annual subscription to Calm and Headspace for your mental wellbeing

🎟  Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

💵  Stock options as we believe that everyone should have a stake in the business

🍼  3-month full pay parenting leave for all employees who have been with the company for one (1) year

🪴 Employee contributions to a 401(k) once they have completed their eligibility period 

* Elevate Fridays are our version of the 4-day work week! We use this day however we see fit but we encourage everyone to do something that gives them the mind space they need to excel in their work from Monday-Thursday. Elevate Fridays are reviewed biannually.

CreativeX provides equal employment opportunity for all applicants and employees.