Product Quality Manager
TLDR
Lead end-to-end quality control across origination, servicing, and collections in secured lending, leveraging automation and AI tooling to strengthen regulatory compliance and risk management.
- Lead execution of the secured lending quality control program across origination, servicing, collections, pre-close and post-close reviews, compliance testing, and investor defect analysis, ensuring consistent quality standards across the lifecycle.
- Design and oversee QC sampling methodologies using statistically sound, risk-based approaches aligned with regulatory expectations and audit readiness requirements.
- Drive root cause analysis of defects, repurchase demands, early payment defaults, and servicing issues, translating findings into actionable remediation plans.
- Develop dashboards, reporting frameworks, and executive-level insights covering defect trends, sampling coverage, cure rates, and corrective action tracking.
- Own and enhance the QC Engine, including rule governance, output validation, and performance calibration to ensure accurate quality measurement.
- Partner cross-functionally with Operations, Compliance, Legal, Risk, and external servicing teams to align on standards, escalation paths, and remediation execution.
- Prepare the organization for regulatory exams and audits through strong documentation practices, evidence management, and examination-ready processes.
- 7+ years of experience in quality control, compliance testing, or risk management within consumer lending, with strong exposure to secured products such as mortgage, auto, or home lending.
- 2+ years of leadership experience managing QC analysts or audit teams, with ownership of quality programs or frameworks.
- Hands-on experience with pre-close and post-close file reviews, defect identification, root cause analysis, and corrective action management.
- Strong understanding of regulatory environments and exam processes involving agencies such as CFPB, OCC, or FDIC.
- Experience designing QC sampling methodologies, including both risk-based and random sampling approaches.
- Familiarity with servicing oversight, non-performing loan analysis, early default monitoring, and investor-related quality issues.
- Strong analytical mindset with the ability to translate complex data into clear, actionable insights for senior stakeholders.
- Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent experience).
- Competitive base salary with performance-based bonus and equity opportunities
- Comprehensive medical, dental, and vision insurance coverage
- Retirement savings plan with employer matching contributions
- Paid time off, holidays, and parental leave programs
- Annual wellness and productivity allowances for personal development and tools
- Mental health support, employee assistance programs, and wellness resources
- Flexible remote-first work model across the United States
- Learning and development resources, including training platforms and career growth support
- Inclusive, collaborative culture focused on mission-driven financial innovation
Requirements
Benefits
Benefits
Equity Compensation
Competitive base salary with performance-based bonus and equity opportunities
Health Insurance
Comprehensive medical, dental, and vision insurance coverage
Learning Budget
Learning and development resources, including training platforms and career growth support
Inclusive, collaborative culture
Inclusive, collaborative culture focused on mission-driven financial innovation
Paid Time Off
Paid time off, holidays, and parental leave programs
Remote-Friendly
Flexible remote-first work model across the United States
Mental health support and wellness resources
Mental health support, employee assistance programs, and wellness resources
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services