Product Support Specialist
TLDR
Troubleshoot AutoCAD issues for customers via phone, email, and chat while expanding the knowledge base and guiding product usage.
Job Requisition ID #
Autodesk Customer Technical Success is looking for a highly motivated trusted advisor to help our customers optimize their product investment and achieve the most out of their daily work with our products.
We are looking for a professional with CAD‑related experience to support our customers with their questions regarding AutoCAD and AutoCAD LT. You will join the Customer Technical Success team within the Customer Success Organization. The Customer Technical Success team is responsible for maximizing the success of all our customers. We do this by delivering professional and highly customized services that help our customers achieve their business goals while maximizing the use and adoption of our solutions
Responsibilities
You will help our customers by troubleshooting their product-related issues
Thanks to you, our knowledge base will be improved
Our customers will engage with you over phone, email, and chat
You will collaborate with customers to ensure they maximize the value of our products, offering guidance and support regarding product features and how to use them effectively
Your goal is creating an exceptional customer experience
Minimum Qualifications
You are fluent in English and German
You bring your industry experience (minimum 2 years)
You have a profound knowledge within AutoCAD (additional toolset is a plus)
You love to learn and grow
You embrace working in a friendly and diverse team environment
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Benefits
Equity Compensation
annual cash bonuses
Comprehensive benefits package
Stock Options
stock grants
Autodesk builds innovative software platforms that empower professionals in design, engineering, and entertainment to create and visualize their ideas. With products like AutoCAD, Revit, and Maya, Autodesk caters to architects, engineers, artists, and manufacturers, helping them streamline workflows and enhance productivity. What sets Autodesk apart is its commitment to integrating advanced technology with user-friendly design, enabling creators to make the new possible.