Program Manager, Workforce Planning

Zoox is building fully autonomous, purpose-built robotaxis — and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM, you'll own the processes, governance, and analytics that keep Fleet Operations staffed, financially aligned, and ready to scale. You'll be the connective tissue between Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting— turning workforce strategy into operational reality. In this role, you will:

Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations

Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting

Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives

Facilitate planning meetings, track action items, and drive decisions to closure

Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis

Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership

Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership

Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization

Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows

Qualifications

Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)

6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles

Experience supporting OP, MBR, and QBR planning cycles

Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams

Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)

Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions

Strong communicator — equally effective with frontline ops teams and executive leadership

Comfortable managing multiple priorities in a fast-moving, ambiguous environment

Bonus Qualifications

Background in fleet ops, logistics, AV operations, or contact center environments

Experience supporting 24/7 workforce operations

Familiarity with BI or data visualization tools (Tableau, Looker, etc.)

Experience with labor planning or operational transformation initiatives