Jobgether
QA Engineer, Product & Technical Support Specialist
TLDR
QA, troubleshooting, and product support in a fast-paced SaaS setting, focusing on bug reproduction, root-cause analysis, and cross-functional collaboration.
Accountabilities:
- Investigate and troubleshoot customer-reported issues using support tools and internal systems to identify root causes and patterns.
- Reproduce bugs, validate product behavior, and determine whether issues are isolated or systemic.
- Collaborate with engineering teams to document, escalate, and track reproducible defects and fixes.
- Perform QA testing on new releases, ensuring feature quality and identifying regressions before deployment.
- Monitor post-release behavior to detect unexpected issues and ensure product stability.
- Contribute to customer-facing documentation, knowledge base articles, and onboarding materials.
- Analyze recurring issues to identify trends and recommend product or process improvements.
- Support automation and workflow improvements using modern AI and technical tools.
- Minimum 2 years of professional experience in software development, engineering, or equivalent technical roles.
- Strong technical troubleshooting and debugging skills, including experience with APIs, browser tools, or system logs.
- Solid understanding of QA principles, testing methodologies, and root-cause analysis.
- Excellent written and verbal communication skills with the ability to explain technical issues clearly.
- Strong analytical mindset with attention to detail and structured problem-solving ability.
- Experience working with SaaS products and modern tools such as Intercom, Slack, or similar platforms.
- Familiarity with AI-assisted workflows and automation tools is highly valued.
- Ability to work independently in ambiguous, fast-changing environments with strong ownership.
- Comfortable collaborating with cross-functional teams including developers, product managers, and support teams.
- Competitive annual salary of $14,000–$18,000 USD depending on experience and performance.
- Fully remote work with global flexibility.
- High ownership role with direct impact on product quality and customer experience.
- Exposure to modern SaaS tools, AI workflows, and engineering practices.
- Strong career growth opportunities into QA leadership, product operations, or technical roles.
- Collaborative, fast-paced environment focused on learning, autonomy, and execution.
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Collaborative, fast-paced environment
Collaborative, fast-paced environment focused on learning, autonomy, and execution.
Remote-Friendly
Fully remote work with global flexibility.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Quality Assurance (QA) Engineer