INEOS Automotive is hiring a

Regional Aftersales Manager

Raleigh, United States

INEOS Automotive – Grenadier – Built On Purpose

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

Regional Aftersales Manager - Central

Reporting to the Director of Aftersales and Customer Care, working cross-functionally with the wider After Sales team, this role is required to contribute and implement the regional After Sales strategy which is critical to the establishment of the Grenadier in the US Market. The regional After Sales Manager will require extensive experience of all aspects of parts & service business within the automotive industry, preferably with in-depth technical knowledge. This role will be integral to the process of implementing the country/region-specific aftersales plan, to support the launch of a new brand and vehicle and to support our customers with the local workshop partners thereafter

Responsibilities include (but are not limited to):

  • Setup, manage and monitor regional partner workshops & stakeholders
  • After Sales customer interface
  • Safeguard regional parts availability
  • Training and process improvement
  • Identification of wider product issues and contingency plan roll-out
  • Monitor regional financial target achievement and budget spending

What we are looking for:

  • Significant Aftersales & Operational automotive experience, which could include vehicle manufacturer or wider motor trade experience
  • Recognisable technical qualification or experience based equivalent
  • Broad experience, in many, if not all Automotive & Aftersales disciplines
  • Very strong drive for continuous improvement – a Kaizen mentality
  • Ability to work in both office and field-based teams with a customer focused & service excellence approach
  • The right candidate will preferably come from an automotive aftersales background, have strong analytical skills and be able to work to a very wide scope of expectations and wear many different hats

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!

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