Regional Business Manager

Position Title - Regional Business Manager 

Job Summary: 

The Regional Business Manager is responsible for managing field service personnel; who perform routine on-site services for Pharma Logistics customers. 

Job Duties and Responsibilities: 

• Driving the field service schedule and maintaining high standard for On-Time Delivery of services. 

• Drives performance to achieve expectations of regional OKR’s. 

• Leading and directing the work of service representatives in their assigned territories. 

• Developing and mentoring field service personnel through one to one meetings, evaluations, and performance plans. 

• Traveling to customer locations to work with direct reports. 

• Maintaining and developing customer relationships by meeting with decision makers and other influencers. 

• Performing business reviews with priority customers, providing client support services and managing client issue escalations.  

• Direct support services based on customer contract expectations.  

• Responsible for Customer Satisfaction. 

• Training new Field Service Representatives and managing turnover, including personal involvement with account coverage as needed.  

• Daily maintenance of CRM Software. 

• Overseeing the region’s expense-to-revenue ratio to meet established benchmarks 

• Maintaining timely communication with direct reports and upper management.  

• Other ad hoc projects & reports. 

Supervisory / Management Responsibilities: 

• Managing 7-15 field service personnel 

Travel Requirements: 

• Up to 60% 

Beneficial Education, Skills, and Experience: 

• Ability to present to all levels of management, including executive-level decision makers 

• Ability to meet client needs through high level of travel 

• Ability to work remotely and in a self-motivating capacity  

Required Education, Skills, and Experience: 

• Must have a minimum of three (3) years’ experience managing a remote workforce in a quick-paced and demanding environment.  

• Prior experience managing client relationships is required.  

• Must have a proven record of increasing employee efficiency.  

• Must be able to lift up to 50 lbs.  

• Attention to detail and accuracy is required to be successful.  

• Must be willing to travel a minimum of 60%, overnights included.  

• Prior experience with CRM software, including metric tracking is preferred.  

• Relies on extensive experience and judgment to plan and accomplish goals