Regional Customer Officer, APAC

The Opportunity

The AVP – Regional Customer Officer, APAC is the senior regional leader responsible for translating Commvault's global customer strategy into measurable business and customer outcomes across APAC. As the executive responsible for Customer Experience, Sales Engineering, and Professional Services, this role ensures a seamless end-to-end customer journey that accelerates customer value, strengthens retention and expansion, and supports regional growth.

Reporting to the Global Chief Customer Officer and the Vice President – Sales, APAC, the Regional Customer Officer serves as a key member of the APAC Senior Leadership Team, partnering across the business to align customer strategy with regional priorities while ensuring customer insights influence global strategy and innovation.

The successful candidate is a forward-looking leader who leverages AI, automation, and data-driven insights to improve decision-making, scale customer engagement, optimize service delivery, and enable teams to deliver exceptional customer outcomes.

How You Will Make an Impact

• Serve as a key member of the APAC Senior Leadership Team, shaping regional strategy and driving business growth through customer excellence.

• Build trusted executive relationships with strategic customers and ensure their voice informs regional execution and global strategy.

• Lead APAC Sales Engineering and Professional Services while partnering closely with Customer Success to deliver a seamless customer lifecycle.

• Develop and execute regional customer strategies that improve customer satisfaction, adoption, retention, expansion, and advocacy.

• Align customer-facing functions with Sales, Marketing, Product Management, Operations, and other cross-functional teams to deliver a differentiated customer experience.

• Leverage market insights, customer feedback, and operational metrics to drive strategic decisions and continuous improvement.

• Define and monitor KPIs that measure customer health, operational excellence, and business growth.

• Champion the adoption of AI, automation, and intelligent workflows to accelerate time-to-value, personalize customer engagement, improve service delivery, and enable data-driven decision-making.

• Foster a culture of accountability, innovation, collaboration, and continuous improvement across the regional organization.

What You Will Bring

• Proven executive leadership experience in Customer Experience, Customer Success, Sales Engineering, Professional Services, or a related customer-facing function.

• Demonstrated success leading high-performing, cross-functional teams in a complex, matrixed environment.

• Strong understanding of enterprise software sales and customer lifecycle management.

• Exceptional executive communication, relationship-building, and influencing skills.

• Strategic mindset with the ability to translate data and customer insights into measurable business outcomes.

• Demonstrated ability to leverage AI, automation, and analytics to improve productivity, enhance decision-making, and scale customer and business outcomes.

• Global perspective with experience leading across diverse cultures and markets.

• Bachelor's degree in Business, Computer Science, Marketing, or a related discipline; MBA preferred.

Leadership Competencies

• Customer-first leadership

• Strategic and enterprise thinking

• Executive influence and collaboration

• Talent development and coaching

• AI-enabled innovation and continuous improvement

• Results orientation and accountability

• Integrity and growth mindset