Flow Life
Regional Facilities Manager
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role
As the Head of Facilities, you will play a pivotal role in shaping the strategic direction and operational excellence of our maintenance programs. Reporting directly to the Head of Operations/Property Management, you will oversee teams of dedicated professionals, developing best-in-class maintenance programs across our diverse portfolio of multifamily properties.
Responsibilities
Provide technical and operational support to facilities teams across multiple communities
Ensure consistent execution of preventative maintenance programs, work orders, unit turns, and repair and maintenance activities
Conduct regular property visits, inspections, and operational audits to verify compliance with company standards
Identify operational inefficiencies and implement process improvements that enhance service delivery and resident experience
Support General Managers and onsite leadership teams with facilities-related challenges and escalations
Monitor the performance, maintenance, and uptime of critical building systems including HVAC, electrical, plumbing, elevators, generators, access control, and fire & life safety systems
Lead troubleshooting efforts and support remediation of major maintenance-related issues
Ensure preventative maintenance schedules are executed and documented properly
Assist with planning and execution of deferred maintenance projects and system upgrades
Identify life safety, employee safety, and physical hazards and develop corrective action plans
Manage relationships with service providers and contractors across the portfolio
Review vendor performance, scope of work, and contract compliance
Participate in bid processes and vendor selection efforts
Conduct regular business reviews with key service partners to ensure quality, responsiveness, and value
Recommend opportunities for contract optimization and cost savings
Support annual budgeting, forecasting, and capital planning efforts
Monitor maintenance expenses, turnover costs, and service contract expenditures
Identify opportunities to improve operational efficiency while maintaining service standards
Assist with evaluating repair-versus-replace decisions and long-term asset planning
Ensure properties operate in accordance with all federal, state, and local regulations
Maintain compliance with OSHA, EPA, NFPA, and applicable building and life safety codes
Support safety training initiatives and reinforce company safety standards
Ensure all required inspections, testing, certifications, and documentation are completed on schedule
Coach, develop, and support onsite facilities teams and maintenance leaders
Participate in recruiting, interviewing, onboarding, and training of facilities personnel
Assist with performance management and succession planning efforts
Promote a culture of accountability, ownership, and continuous improvement
Monitor and evaluate key operational metrics including preventative maintenance completion, work order completion times, unit turn performance, resident service feedback, compliance inspections, budget performance and, critical systems uptime
Provide regular reporting and recommendations to leadership teams
Ideal Background
5+ years of facilities, engineering, or maintenance leadership experience within multifamily, hospitality, commercial real estate, or a related industry
Experience overseeing operations across multiple properties or locations
Strong knowledge of HVAC, electrical, plumbing, mechanical systems, elevators, and fire & life safety systems
Working knowledge of OSHA regulations, EPA requirements, and NFPA codes
Experience managing third-party vendors and service contracts
Strong financial acumen with experience managing budgets and maintenance expenditures
Experience using Yardi or similar property management platforms
Excellent communication, leadership, and organizational skills
Ability to travel regularly throughout the assigned portfolio
Regional Operations
Facilities & Building Systems
Vendor & Contract Management
Financial Performance
Compliance & Safety
Team Leadership
Reporting & Performance Metrics
Benefits
We take care of our people so they can do their best work.
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
Flow Life is more than a real estate company; it's a comprehensive platform that integrates technology and operations to enhance living experiences across condominiums, hotels, and office spaces. Tailored for individuals and communities seeking flexibility and connection, Flow creates vibrant, human-centered environments where work, life, and creativity seamlessly blend, fostering real community and connection.
Facilities Manager