Responsible Gambling Officer - Multiple Roles

About the Role

As part of our growing and respected Responsible Gambling (RG) team, you will be responsible for analysing customer transactions, and account behaviour for signs of problematic gambling and wagering. This includes compiling source-of-funds checks through liaising with internal stakeholders such as our ACM and BDM teams. Our objective is that every user plays within their financial means and receives the best service possible - this role plays a key part in this.

The role offers excellent opportunities to learn about many different areas of the business including our Risk, Trading, and Client Services Teams.

Ways of working:

We are looking for a candidate who has the flexibility to work across different shifts, with the latest finish time being 8pm alongside weekends if required. We operate on a 24-hr basis and shift opportunities are available across an entire rotation.

This role will require in-office days to be Mondays & Tuesdays, the remaining can be from home. Please note, a requirement for the first week is to be with us for face-to-face training.

The perks of working at Entain:

• Work with well-known brands such as Ladbrokes & Neds
• A hybrid working environment with days in office and WFH
• 6 weeks of Annual Leave
• Regular giveaways of sporting tickets, raffles and much more
• Energized culture with team and social events
• Access to a range of wellness programs

• Learning and development programs - access to Udemy & LinkedIn Learning

About You

As an ideal candidate, you have the ability and passion to be empathetic to clients, while understanding the importance of adhering to internal/external policies and procedures.

Following onboarding and training you will be responsible for interacting with clients displaying signs of problematic gambling behaviour, including speaking to family and friends of people affected by problem gambling.

About Us

We're Entain. Our vision is to be the world leader in sports and gaming entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the online gaming space as we go. We're experts in safer gambling and the company that is at the forefront of responsibility.

Our growth and success have come from driving innovative and market-leading betting experiences developed in-house by our exceptional team. With the attitude of a start-up but the support of a significant multi-national company, Entain is an exciting place to work!

Key Responsibilities:

• Undertake ongoing customer due diligence checks and transaction monitoring.
• Providing support for responsible gambling-related queries.
• Interacting with customers displaying signs of problem gambling.
• Assessment of customer accounts and self-exclusions.
• Point of contact for distressed customers and or family and offering support.
• Work closely with the Risk, Trading, and Client services teams.

Skills and Experience:

• Ability to manage and deal with sensitive information in a highly confidential manner.
• Ability to be empathetic and understanding of various clients personal situations.
• Capacity to build rapport with customers and stakeholders.
• Excellent attention to detail and the ability to be analytical.
• Motivated, innovative, and a good work ethic.
• Tech-savvy with an understanding of basic IT concepts.

Bonus Points:

• Knowledge of the wagering industry and/or Entain’s systems and processes would be advantageous.
• Preferred understanding or prior experience with Responsible Gambling and/or working with persons affected by addiction.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.