Restaurant Reservations Consultant - English

Are you…

• A ‘foodie’ who loves to eat out in the best places?
• The person your friends always ask where to book for that special occasion?
• Always ‘in the know’ about all the new openings about town?
• Someone who thrives in a fast paced and fun working environment?

The Role

As a Dining Expert you will not only share your passion for all things dining with your teammates, but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines. Some requests will be straight forward such as checking availability and making bookings. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills. You will use your knowledge, contacts and expertise to ensure our service is delivered the highest standard. Last but not least, you will be working in one of the most vibrant and fun teams where boredom is never on the menu!

Your key responsibilities will include:

• Establishing strong relationships with our members via telephone and written communications, truly understanding their requirements;
• Putting together suggestions / ideas / bookings based on the members’ requirements;
• Maintaining regular contact with members, helping them tailor the tasks further;
• Actively cross-selling our travel lifestyle services.

About you

If you love food, enjoy eating out and discovering new dining experiences, then this role is for you!

You are also highly organised, take pride in your work and are great at thinking outside the box. You have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal. You are passionate about delivering high quality personalised service, are motivated and resourceful, and no request is too big or complex for you. In fact, you a love a challenge. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20 offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Requirements

Skills / Qualifications

• At least 3 - 4 years' of relevant work experience in hospitality ideally within the dining scene
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Passionate about engaging with members
• Administration and planning
• Computer literacy - Word, Excel, PowerPoint, Outlook

Competencies

• Strong planning and organisational skills
• Results orientation
• Member focus
• Adaptability
• Team work
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”