Revenue Cycle Operations Manager

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA. We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone.  Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. Responsibilities

Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections

Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence

Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types

Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps

Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered

Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations

Support state expansion by operationalizing billing for new Medicaid programs and payer launches

Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy

Manage a team of 2-3 billing specialists

Qualifications

5–7+ years in healthcare revenue cycle or billing operations, with at least 2 years in a management or lead role

Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience a strong plus

Telehealth, reproductive health, or women's health background strongly preferred

Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care

Hands-on experience configuring and managing billing systems and EHRs; comfortable being the internal subject-matter expert

Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements — not just reporting numbers but acting on them

Strong cross-functional operator: able to work with Clinical, BD, Finance, Product, and Clinical Operations without needing a go-between

Excellent written and verbal communication skills; able to translate billing complexity into clear escalations, documentation, and leadership updates

Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented

Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare