Revenue Performance Manager

Position Description:

The Revenue Performance Manager (RPM) functions as the liaison between Revenue Cycle, Finance, Operations, and other essential stakeholders in the organization. Working closely with Directors and clinic managers in their assigned markets, the RPM will help identify opportunities to optimize revenue cycle/billing activities and identify areas for revenue growth. This position will provide strategic guidance to optimize reimbursement.

Responsibilities:

• Manage and lead through influence and relationship building
• Develop relationships with market leaders and demonstrate understanding of their practices in order to best assess opportunities for improvement
• In partnership with the Business Analytics team, monitor KPIs to uncover trends, both positive and negative, in effort to provide feedback and guidance to market stakeholders
• Lead month-end close reviews to represent trends and opportunities in revenue and AR
• Build and maintain a business plan for their assigned market(s), including goals and initiatives for optimization and growth
• Demonstrate improvement and growth of market through measurable results
• Assist operations in troubleshooting and resolving day to day revenue cycle issues and questions.
• Plan, prepare, and conduct monthly meetings with operations leadership, utilizing metrics and data to support findings and prioritize initiatives. Provide a narrative of issues that will lead to clearly defined deliverables
• Demonstrate comprehension of payer contracts, with special attention to complexities and details
• Identify and monitor trends in revenue processes requiring intervention with operations (ie, denial trends). Work with operations to determine corrective course of action.
• Serve as the liaison and advocate between Operations and Revenue Cycle to monitor revenue team responses to practice issues / concerns and ensure appropriate follow-through. Act as an escalation resource when needed.
• Assess the training needs of staff in operations and ensure successful training

Core Skills and Competencies:

• Experience analyzing data and forming recommendations
• Strong attention to detail
• Strong analytical and problem-solving skills
• High-level understanding of revenue cycle processes
• Excellent relationship building skills and desire to work collaboratively with various groups and levels of management
• Strong verbal and written communication skills
• Self-directed with ability to work with minimal supervision
• Performs well in ambiguous, complex environments

Experience Requirements:

• Bachelor’s Degree 
• Minimum 5 years of experience as a revenue cycle manager
• Healthcare experience (Required)
• Experience with AthenaNet EMR (Preferred not required)
• Previous experience in behavioral health and addiction (Preferred not required)
• Mission driven and motivated to join an organization that will transform the way we deliver accessible, evidence-based, and clinically excellent care in the substance use disorder space

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Type: Full-time