Sales Manager

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do:

Birdeye is looking for a Sales Manager to help build, launch, and lead a team of Account Executives as we expand our Sales team in the Philippines. We are looking for a high-octane, seasoned leader with a competitive drive to build, manage and operate a best in class go to market sales team. As a Sales Manager for Small Business, you will lead a team of Account Executives and drive the organization's outbound sales efforts. You will play an integral role in the company’s high growth and the success of the sales organization.

Responsibilities

• Ongoing hiring, mentoring and development of the sales team which includes recruiting, hiring and training new members, coaching reps on strategy and technique for cold calling clients and following up on sales leads, and having consistent 1/1’s with team members
• Work closely with other Sales Managers on outbound efforts and pipeline management
• Lead the team through setting targets and monitoring performance
• Provide weekly reporting on volume statistics, lead pipeline, conversion to qualified prospects, sales opportunities generated and campaign effectiveness to our Executive Leadership team
• Generate the process for Account Executives to prospective customers through cold calling, custom and personalized outreach, creative outbounding and lead qualification
• Qualify leads generated from Marketing programs and promotions

Requirements

Minimum of 2 years B2B customer-focused solutions-based sales experience

Minimum of 2 years exposure in selling uCaas, cCaas, or other SaaS services

• Minimum of 3 years’ experience in managing teams of at least 12 or more members and proven track record of leading a successful quota-carrying team

Exposure to managing and reporting on sales pipeline and revenue forecasting

• Ability to navigate SFDC reporting, dashboards, and sales acceleration tools (SalesLoft, Navigator, Alyce, Chorus, etc)
• Possess a high energy, strong desire to achieve top results with a positive “can-do" attitude over the phone and in-person
• Creative problem-solver
• Excellent communication skills with high-level decision makers
• Experienced in hiring and working in a rapidly growing environment

Agreeable to work on-site in an office after the quarantine or when the conditions allow

Agreeable to work nights to lead a team which supports US based customers

Benefits

Competitive Salary
Annual Performance Bonus
Day 1 HMO coverage for you and up to 4 Dependents
Career Progression
Remote Work opportunity