Sales Operations: Salesforce Administrator

About You

• You are obsessed with all things Salesforce.
• You love the challenge of ensuring sales has the process and automation centered on capturing the most accurate and actionable data. 
• You enjoy solutioning the most complex problems providing end to end management from requirements gathering, to development, to implementation and training.
• You can juggle multiple priorities and are excited to work in an environment where change is constant.
• You have the ability to think big, creating systems, processes and tools that will help us build for Global Scale.
• You are highly analytical. You can see the big picture, identify and communicate trends, opportunities and gaps. You can also zoom-in to provide tactical recommendations in-response to your observations.
• You love being part of a team. You are dedicated to the mission, but like to have fun along the way.

In this job, you will bring these skills

• 3-5 years working as a Salesforce Administrator.
• Experience in declarative development and salesforce automation including flows, workflows, process builders and triggers.
• An ability to project manage: think through complex problems, build out requirements, then execute and deploy changes.
• Experience implementing data management applications including, but not limited to ZoomInfo, Cognism, Sales Navigator, RingLead.
• Experience managing other engagement platforms like Outreach.io is a bonus.
• Background in leading Data Management projects or initiatives.
• Detail oriented, self-motivated, with a desire to learn.
• Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done.
• Strong verbal communication skills and attention to detail.
• A commitment to using good judgment.
• Good work ethic and experience working as part of a team.

Role Responsibilities + Deliverables

• Implement Salesforce configuration changes including (but not limited to): Flow, field creation, page layouts, permission sets, custom settings, dashboards and reports.
• Maintain and perform data admin actions (e.g. duplicate merging, ownership changes, record alignments & migrations, scrubbing, etc).
• Create data governance programs within Salesforce: 
• Own account enrichment strategy and maintenance.
• Design and implement record cleanliness cadences.
• Manage and improve account firmographic health and accuracy: account hierarchies, employee count, location, industry, fortune ranking.
• Monitor CRM integrations to maintain the data integrity and optimize synchronization between Salesforce instances and peripheral systems.
• Upgrade and install new integrations into Salesforce in collaboration with business stakeholders and Sales Operations.
• Improve on Salesforce security practices through profile updates, role alignment, sharing settings and more.  Enforce least privilege access for all roles and departments.
• Act as Subject Matter Expert in coordinating with Business Operations, Marketing Operations, Customer Success, and other cross-functional teams to ensure their understanding of critical salesforce processes and data reliability.  
• Establish checks and balances to ensure maintenance of key business processes while also adjusting flows and automation per new business requirements.
• Develop a portfolio of data quality objectives and ongoing management.

About Abnormal Security

We’re the world’s fastest-growing cybersecurity company, dedicated to making the world a safer place, one inbox at a time. Through applying ML, AI, and behavioral data science to the cybersecurity space, we’re leading the charge on protecting the modern workplace from all types of attacks. We operate from a customer-obsessed mindset, dedicated to creating a best-in-class product that delivers on its promise, and our customers love us for it. 

We take the same approach with our team as we do with our customers. We’re committed to designing an employee experience that provides interesting and challenging problems to work on in a supportive, low-ego environment. Our seasoned, successful leadership team is passionate about providing endless opportunities for every team member to learn and grow, and our entire company is committed to being 1% better every day. With 4.9 stars on Glassdoor and several recently announced workplace awards, our team thinks it’s going pretty well so far!

We know that it’s our team that makes us successful - and we’re just getting started! You can read more about our team here.

Our Values

Far from gathering dust in some forgotten corner, our values serve as our operating principles for every team member. We clearly define what values drive us, so our entire team works from the same foundation and understanding. From the CEO to the interns, all of us are held accountable to our VOICE Framework.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We pay at the 75th percentile (for both base salary and equity) of our competitive market, and we benchmark to higher cost of living cities (such as San Francisco and New York) no matter where our team members live. We standardize our pay, meaning we pay for the role and level, not for any particular individual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first 

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.

As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Next Steps

If this job feels like something that’s a good fit for you, please apply via the link below. We can’t wait to meet you!

INCLUSION MATTERS: Abnormal Security is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.