Salesforce Administrator

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com

 

Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

 

Let's talk about the role and the Team:

 The Salesforce Administrator will oversee day-to-day use of our Salesforce platform, as well as facilitate data exchanges with connected applications in support of finance, legal, marketing, customer experience, and operations. This position requires strategic thinking to assess emerging, iterative requirements and gather stakeholder input and see change through to completion.The Salesforce Administratorwill collaborate with stakeholders from sales, marketing, finance, customer success,  and legal to promote a healthy CRM system and extract optimal reporting and value from the CRM system. The Salesforce Administrator will execute configuration changes, as required and will establish and regularly create daily and weekly reports and dashboards for both sales and executive leadership; ad hoc reporting requirements will also be required. In addition, the Salesforce Administrator will perform CRM and CRM-related training and support for internal stakeholders, conduct data audits, and create and execute processes built around the CRM. Finally, the Salesforce Administrator will support early to late-stage migrations from legacy systems to an updated architecture, with the CRM as its focus. The Salesforce Administrator has an excellent opportunity to shape and grow the system architecture that will be the future basis of all aforementioned work responsibilities.

Cyara is seeking an experienced and energetic CRM Manager for the Company’s rapidly growing business. The person who takes this position will have the opportunity to heavily participate in and help shape the implementation of the Company’s Salesforce and its supporting systems and integrations. Once implemented, the CRM manager will enjoy the opportunity to collaborate with almost every department in the company and contribute significantly to enhancing sales and marketing capabilities. This position will sit in the Company’s Operations team, and the person who takes this position will work with management and the C-Suite and have a unique opportunity to join a well-established company focused on growth and scalability

 

Let's talk about the role and responsibilities:

·        Support and manage all requirements associated with both Salesforce and associated automation tools and integrations.

·        Independently make CRM configuration updates, as needed.

·        Work with the company IT team to ensure the highest standards of information and network security.

·        Support interoperability of the CRM with connected systems supporting other components of the company, including, but not limited to, IronClad CLM, Hubspot Marketing Automation, Spiff for Commissions and Gainsight.

·        Take responsibility for and regularly audit the quality of data inputs into the CRM in order to optimize the quality of data driving the sales organization and KPI assessments.

·        Create, update, and regularly produce dashboards and reporting for the sales and executive leadership teams based on established KPIs. 

·        Update reporting regularly based on stakeholder feedback.

·        Conduct training and support for internal CRM users.

·        Manage the CRM (and sister applications) user base, supporting credentialing, onboarding, training, and ad hoc requests. 

·        Serve as the first line of support for the company’s CRM use

·        Support use of the CRM quoting and CPQ Tools

·        Consult regularly with system users to gather feedback and prepare recommendations for updates. 

·        Respond to ad hoc reporting requirements in an effective and time-efficient manner.

·        Support early to late-stage data transfers from legacy systems, as may be required, as well as support CRM implementation. 

·        Assist in developing the overall strategy for CRM for Cyara. 

 

Let’s talk about your skills/expertise: 

·        Ability to translate executive and team leader guidance into action. 

·        Must have knowledge and experience with Salesforce capabilities, constraints, best practices, and design patterns.

·        Must be able to independently configure and make changes to Salesforce to support iterative business requirements.

·        Must have knowledge and experience with CLM, IronClad experience preferred.

·        Strong stakeholder management skills are a must; regular and effective communication with internal users and consumers is a critical aspect of this position. 

·        Salesforce Sales & CPQ experience required.

·        Must have strong technical and problem resolution skills.

·        Proven ability to instruct new users on new and existing platforms.

·        Must have the ability to meet deadlines and be proactive when working on tasks.

·        Experience presenting to business stakeholders is a plus

·        Ability to communicate clearly, efficiently, and persuasively with technical and non-technical stakeholders.

·        Ability to think strategically while rolling up your sleeves and managing details.

·        Ability to think critically, solve problems, make decisions, and build trust across the organization.

·        Good understanding of technical equipment and software packages.  Ability to configure and manage packages you are not familiar with.

·        Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.

·        Must possess strong administrative and time/project management skills.

·        Effective organizational, interpersonal and communication skills (oral and written).

·        Strong ability to find solutions and execute; this is not a consultant position. 

·        Project management experience desired.

 

Education & Experience:

·        3+ years of hands-on Salesforce experience including CPQ

·        Preference for Certified Platform App Developer, Certified Platform Developer I or II.

·        Completion of full Salesforce.com IT projects from initiation, delivery, to support required.

·        Salesforce integration experience preferred, including between different business systems as well as working with integration tools (Workato)

·        Experience with IronClad, Spiff, Docusign and Gainsight preferred.

·        Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s).

·        PMP or CAPM is a plus.

 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is commited to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

·        Customer Obsession

·        Innovation

·        Humility  

·        Quality 

Interested? Know someone who might be? Apply online now.

Please note in order to apply for this role you must be based in the USA or Canada and hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction.  Cyara are not offering sponsored Visas for this position.

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.

 Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid