SiteMinder
Salesforce Administrator (Sales Cloud)
Salesforce Administrator (Sales Cloud)
At SiteMinder you will have the opportunity to create, maintain and optimise data and meta-data in a highly complicated yet interesting Salesforce implementation.
You will be part of a 10 members (and growing) Salesforce team and will primarily be involved in BAU operations for the Sales team. You will have the opportunity to work on BAU tickets, complex enhancements (as part of continuous releases) and POCs/Implementation of tools/app exchange packages as needs arise.
Who we are
We’re people who love technology, but know hoteliers don’t always have the same passion. What overwhelms them is what drives us to make it that much simpler and more compelling to use.
Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Booked a hotel directly on their website, found a hotel on Google, or paid for your stay online. Chances are, you’ve used SiteMinder. Our purpose is to open up every hotel to online commerce. We help hotels and accommodation providers of all shapes and sizes to sell, market, manage and grow their business.
We are the world’s leading open hotel commerce platform supporting 32,000 hotels in 150 countries to generate more than 100 million reservations on our platform each year. We believe in an open platform - and have 1350+ partners, and provide our solutions in 8 languages. SiteMinder’s technology means business without boundaries for accommodation providers of all types and sizes.
As a Salesforce Administrator your primary responsibilities will include:
- Manage queue and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes for the Sales team
- Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
- Update the tickets with the appropriate comments, emails and status
- Daily administration and support of SiteMinders’ Salesforce instance for Sales team including but not limited to user management, creation of fields, custom objects, validation rules, workflows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates
- Advise users on best practice for customising reports and dashboards
- Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required
- Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment
- Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system
- Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation
- Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases
The ideal candidate will possess:
- At least 3 years experience as Salesforce Administrator
- Must have practical experience in Sales Cloud
- Must have solid experience in managing Lightning instances
- Salesforce Admin certification mandatory
- Sales cloud, Service cloud and Lightning App builder certifications preferable
- Outstanding time management & overall Salesforce Admin knowledge
- Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform
- Practical experience in Salesforce Sales Cloud, Service cloud and communities
- Practical experience in Classic and Lightning
- Must be comfortable in a rapidly changing and sometimes challenging work environment
- Keen attention to detail and complex problem solving abilities from an operational and technical perspective
- Very good communication skills - written and verbal
- Proactive and is not afraid to reach out for clarifications and concerns
How to apply
Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.
We encourage people from underrepresented groups to apply
Why join SiteMinder HQ?
See where the tech magic happens at SiteMinder HQ - the home of our product and development teams. We’re the trailblazers of our industry and our enemy is closed thinking, so you’ll have the chance to be creative and question the status quo.
Every day, you’ll have new problems to solve - and meet new people to learn from. Our executive team and global functions are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. We continue to grow rapidly and we’re committed to supporting the learning you need as you grow with us.
Increase hotel profitability and bookings with SiteMinder's complete guest acquisition solution: channel manager, hotel booking engine, hotel website design, and hotel business intelligence. ✓ Automate distribution ✓ Lower cost of acquisition ✓ Save ti...
- Founded
- Founded 2006
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $110M raised
Salesforce Administrator