Scheduling Outreach Specialist

1. Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs.

2. Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging.

3. Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings.

4. Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams.

5. Document all call activity and outcomes in real time using Five9 and internal tracking tools.

6. Verify and update patient contact information during calls to maintain data accuracy.

7. Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role.

8. Educate patients on available services and appointment types, answering basic questions to support engagement

9. Other duties as assigned

High School Diploma or equivalent

2+ years of call center experience, with at least 1 year in an outbound or patient outreach role

Regular and predictable attendance

Experience using Five9 or similar outbound dialer platforms

Familiarity with EHR systems and ability to accurately document patient interactions

Proficient in Microsoft Office and Google Workspace tools

Strong verbal communication, active listening, and interpersonal skills

Ability to meet call center performance metrics in a fast-paced environment

Highly organized and self-motivated with strong attention to detail

Reliable high-speed internet connection for remote work

#LI-AM1

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

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