Senior Customer Success Consultant (Automotive Fixed Ops)

In this role, you will serve as a domain expert guiding dealership transformation and platform adoption across fixed operations environments. Your responsibilities include:

• Conducting in-depth dealership performance assessments to identify operational gaps and maturity levels across fixed ops functions
• Developing and owning account-level improvement roadmaps that drive measurable adoption and business performance gains
• Translating platform usage data into actionable insights, recommendations, and structured change plans for dealership leadership
• Leading consultative engagements including workflow redesign, value reviews, and strategic advisory sessions with senior stakeholders
• Acting as the escalation point for complex product and operational questions requiring deep DMS and dealership expertise
• Designing and delivering scalable enablement programs such as workshops, cohort sessions, and best-practice clinics
• Contributing to playbooks and methodologies that standardize and scale customer value delivery across teams

Requirements

The ideal candidate brings deep hands-on automotive dealership experience combined with strong advisory and consulting capabilities. You will have:

• Significant experience in automotive dealership operations (e.g., fixed ops leadership, GM, controller, or department head roles)
• Strong understanding of dealership workflows across service, parts, and related fixed operations functions
• Hands-on experience with DMS platforms and dealership technology ecosystems
• Ability to translate complex operational data into clear business insights and actionable recommendations
• Proven capability in leading executive-level conversations with dealership principals and senior management
• Strong consultative, diagnostic, and problem-solving mindset with structured thinking
• Excellent communication and stakeholder management skills in high-trust environments
• Experience in customer success, consulting, or SaaS/automotive technology environments is a strong advantage
• Willingness to travel as required to support customer engagements

Benefits

• Competitive compensation with performance-based incentives
• Equity opportunities in a high-growth technology company
• Comprehensive medical, dental, and vision coverage
• Remote-first flexibility within Canada
• Opportunity to work with cutting-edge automotive retail technology and innovation
• Strong focus on professional growth, learning, and career advancement
• Collaborative, transparent, and high-performance culture
• Direct impact on dealership performance and customer success outcomes

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

#LI-CL1