Jobgether
Senior Customer Value Architect
TLDR
Specialized advisory role translating platform usage and performance data into actionable roadmaps that improve dealership adoption, efficiency, and business outcomes.
Accountabilities:
- Own dealership performance diagnostics using structured maturity frameworks, identifying operational gaps and translating findings into clear, prioritized improvement roadmaps.
- Serve as the primary product and operational expert within customer engagements, providing deep platform guidance and resolving complex workflow and adoption challenges.
- Partner with customer success managers to integrate diagnostic insights into value plans, executive reviews, and long-term customer success strategies.
- Lead structured consultative sessions, including workflow redesigns, performance reviews, and change management discussions with dealership leadership teams.
- Develop scalable enablement programs such as workshops, clinics, and cohort training sessions to expand impact beyond individual engagements.
- Contribute to best-practice development by codifying field learnings into repeatable methodologies and playbooks.
- Act as an escalation point for advanced platform and operational questions requiring deep domain and product expertise.
- Extensive hands-on experience in automotive dealership operations (e.g., GM, controller, service/parts leader, or similar role with full operational accountability).
- Strong working knowledge of dealership management systems (DMS) and automotive retail workflows, with the ability to immediately engage credibly with operators.
- Proven ability to diagnose complex operational problems and translate them into structured recommendations and execution plans.
- Experience in consultative, advisory, or customer-facing roles within SaaS, automotive technology, or professional services environments.
- Strong communication and facilitation skills, particularly in high-stakes, executive-level conversations.
- Ability to interpret operational data and translate it into business outcomes and performance insights.
- Comfort working in fast-paced, travel-intensive environments with multiple concurrent customer engagements.
- Familiarity with analytics or BI tools is a plus, along with experience in dealership systems and workflows across multiple departments.
- Competitive compensation with bonus opportunities and equity participation
- Comprehensive health, dental, and vision insurance coverage
- Remote-friendly work environment with flexibility and autonomy
- Opportunity to work in a high-growth, innovative automotive technology environment
- Strong career development and internal mobility opportunities
- Collaborative, transparent culture focused on impact and continuous improvement
- Exposure to cutting-edge automotive retail transformation initiatives
- Travel opportunities to engage directly with dealership partners
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Equity Compensation
Competitive compensation with bonus opportunities and equity participation
Health Insurance
Comprehensive health, dental, and vision insurance coverage
Travel opportunities
Travel opportunities to engage directly with dealership partners
Remote-Friendly
Remote-friendly work environment with flexibility and autonomy
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Architect