Jobgether
Senior Genesys Cloud CX Solution Architect
TLDR
Senior client-facing architect driving enterprise Genesys Cloud CX deployments, delivering scalable routing, IVR, analytics, and data-driven integrations for large contact center transformations.
Accountabilities:
- Lead end-to-end architecture design for Genesys Cloud CX solutions, including inbound routing, IVR, outbound dialer, reporting, and integrations.
- Facilitate technical workshops with client stakeholders to translate business requirements into scalable platform architecture.
- Design and implement data extraction and analytics strategies using Genesys Cloud APIs, conversation data models, and event streaming.
- Architect event-driven integrations leveraging Genesys Cloud Notification Service and AWS services (EventBridge, Lambda, S3, Redshift).
- Define and document conversation, session, and segment data models for reporting, analytics, and operational insights.
- Own outbound dialer architecture, including campaign design, compliance, and dial attempt data extraction.
- Act as the primary Genesys Cloud SME for both internal teams and client technical leadership.
- Troubleshoot complex issues across telephony, routing, integration, and reporting layers.
- Produce architecture diagrams, technical specifications, and implementation documentation.
- Support testing, UAT, deployment, cutover, and post-go-live stabilization activities.
- 7+ years of experience in CCaaS/contact center architecture, including 4+ years hands-on with Genesys Cloud (PureCloud).
- Strong expertise in Genesys Cloud components including Architect flows, routing, IVR, outbound dialer, WFM, QM, and analytics.
- Deep understanding of Genesys Cloud APIs (Platform API, Analytics API, Notification Service) and data models.
- Proven ability to extract and operationalize conversation-level data outside native reporting tools.
- Hands-on experience integrating Genesys Cloud with AWS services (EventBridge, Lambda, S3, Redshift or similar data platforms).
- Solid understanding of SIP, telephony infrastructure, and cloud contact center architecture principles.
- Strong client-facing communication skills with the ability to engage both technical and executive stakeholders.
- Experience delivering enterprise-scale implementations in complex, global environments.
- Preferred: Genesys Cloud certifications and exposure to WEM, Speech & Text Analytics, or AI features.
- Preferred: Experience with CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics) and middleware tools (MuleSoft, Boomi).
- Preferred: Background in consulting, professional services, or managed services environments.
- Must be able to support US business hours (MST alignment).
- Competitive compensation aligned with senior-level solution architecture expertise.
- Remote-friendly or flexible working arrangements depending on project needs.
- Opportunity to work on large-scale enterprise CCaaS transformation programs.
- Exposure to cutting-edge Genesys Cloud CX implementations and modern cloud architectures.
- Collaboration with global enterprise stakeholders and advanced technical teams.
- Strong career development potential within high-impact digital transformation initiatives.
- Access to complex, mission-critical projects in Fortune 100 environments.
Requirements:
Benefits:
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Learning Budget
Strong career development potential within high-impact digital transformation initiatives.
Mission-critical Fortune 100 projects
Access to complex, mission-critical projects in Fortune 100 environments.
Remote-Friendly
Remote-friendly or flexible working arrangements depending on project needs.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Solution Architect