Senior IT Manager

WHAT YOU’LL NEED

Humility, Aspiration, Commitment, Integrity, and Engaged Empathy- our OLIPOP company values. Startup is as much a personal journey as it is a professional one. We can teach you functional skills, but we can’t change the way that you view and interact with the world. To succeed at a company like this, you need to be able to fail, learn, adapt and fail again. You need to be able to keep going when others would likely give up. You need to be able to find a way when it seems impossible. You need to be humble enough to learn and confident enough to express yourself. If this is how you’ve lived your life, if these are the lessons your lived experiences have taught you, then we’d love to hear from you.

THE ROLE

OLIPOP is looking for a Senior IT Manager who is passionate about ensuring employees have the technology they need to get their job done, and are using technology to its maximum potential. In this role you will develop and implement IT policy and best practice guides for the organization, ensuring that the hardware and software used by our company is compatible, secure, and scalable. You will also set strategic direction for IT sourcing and innovation, vendor relationship management, governance, analytics and reporting to the organization. The Senior IT Manager will have an immediate impact on the day-to-day efficiency of our IT operations and a long-term impact on our overall growth.

REPORTS TO

Chief Financial Officer

WHAT YOU’LL NEED

Humility, Aspiration, Commitment, Integrity- our OLIPOP company values. Startup is as much a personal journey as it is a professional one. We can teach you functional skills, but we can’t change the way that you view and interact with the world. To succeed at a company like this, you need to be able to fail, learn, adapt and fail again. You need to be able to keep going when others would likely give up. You need to be able to find a way when it seems impossible. You need to be humble enough to learn and confident enough to express yourself. If this is how you’ve lived your life, if these are the lessons your lived experiences have taught you, then we’d love to hear from you.

RESPONSIBILITIES

• Collaborate with our leadership team and outside vendors to establish, measure, and define IT goals and maintain an IT roadmap.
• Define and lead the implementation of company procedures, controls and policies. 
• Set standards for the organization and oversee acquiring, implementing, and operating hardware, software and storage.
• Manage IT system upgrades, maintenance, new installations and migrations, and establish timeframes for major IT initiatives. 
• Assist with the optimization of our NetSuite platform and provide ongoing technical support to the team (including but not limited to enhanced reporting, workflow solutions and implementing additional integrations as needed).
• Establish a security policy and implement procedures and controls that protect company information and resources.
• Facilitate IT security audits or investigations and oversee implementation of any improvements.
• Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with company policy.
• Provide support to our remote team to resolve technical challenges, and design training programs and opportunities for team training and skills advancement.
• Continually develop and evaluate new technologies and tools for the company.
• Provide a cost/benefit analysis for technology spending and initiatives to our Leadership team through clear and consistent communication. Manage and report on allocation of IT budget.
• Serve as the point of contact for IT vendor management.
• Partner with Human Resources and local office administration to handle confidential matters.
• Develop the overall IT strategy (i.e. asset management, computer and information systems, security, communication systems, etc.).
• Oversee all IT operations and build an IT organization with supporting staff in collaboration with our Leadership Team.
• Develop, implement, and evaluate IT projects in line with the organizational strategy and objectives.
• Manage and oversee all stages of the development lifecycle for new and existing projects while working to deliver them on schedule and on budget.
• Liaison with cross-functional departments to identify business and technology needs.
• Monitor and report on IT service and system performance and identify and implement any corrective actions as necessary.
• Ensure issues reported by employees are resolved in a timely manner.
• Plan and manage the growth of in-office technology (including networking, teleconferencing, A/V, and other systems).

QUALIFICATIONS:

• 8+ years of experience managing and leading IT operations including supervising technology team members and vendors, managing key information technology projects, and overseeing data and reporting infrastructure. Preferably within cloud-centric, highly collaborative, remote environments. 
• 2+ years of working directly within ERP systems, preferably NetSuite.
• Excellent working knowledge of computer systems, security, networking, systems administration, asset management and data storage systems- including but not limited to: Apple laptops and related technologies, Google Workspace, and Microsoft Office applications. Working knowledge of Netsuite and Shopify is preferred. 
• Strong troubleshooting, analytical and problem solving skills.
• Ability to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Ability to manage a budget and exercise fiscal responsibility.
• Ability to quickly assess work for areas of risk, identify gaps and recommend areas for improvement.
• Experience communicating, escalating, and providing solutions to senior leadership, while balancing business expectations.
• Bachelor's degree in IT, Computer Science, and/or a related field.
• Ability to develop strong partnerships with internal stakeholders, external vendors and contractors.
• Experience in vendor and managed service selection and relationship management.
• Significant experience managing all phases of the development lifecycle.

COMPENSATION

$130k-$140k