Senior IT Specialist

About the Opportunity:  

At Seekr, we are at the forefront of innovation, pioneering solutions that redefine the way AI impacts the world. We are in search of a talented, service-driven Senior IT Specialist to join our dynamic team. This is an exciting opportunity to work in a fast-paced, growth-oriented environment, where customer service and technical excellence are at the heart of everything we do. In this role, you will support a variety of end-users, providing technical support, troubleshooting, and issue resolution for computers, networks, and other devices. You will work closely with colleagues across departments, ensuring seamless IT operations and collaboration.

Your contributions will make an impact from your very first day. We are a fast-growing company where no one is a bystander. We offer you the opportunity to delight customers while gaining meaningful experience across a variety of disciplines.

Duties and Responsibilities:

• Provisioning & Configuration: Set up and configure client machines, following company standards
• Technical Support: Provide hardware, software, application, network, server and A/V troubleshooting
• Inventory Management: Meticulously track, manage, and organize IT equipment inventory
• Ticket Management: Create, track, and resolve IT support tickets in a timely manner
• User Assistance: Respond to end-user inquiries and deliver timely service and solutions
• User Account Management: Administration of user accounts for internal and external systems
• User Onboarding and Offboarding: Timely delivery of onboarding and offboarding tasks 

Required Skills and Qualifications:

• Experience: Minimum of 5 years of experience in IT support, with hands-on experience in troubleshooting and resolving client, network (switches/access points), server and A/V conference room issues
• Customer Service: Demonstrate exceptional interpersonal and customer service skills
• Technical Skills: Solid experience working with macOS, Windows, Active Directory, M365, Azure, EntraID, VPN, Remote Management and Monitoring tools (RMM), Client Patch Management, End-Point Protection, Mobile Device Management (MDM), Collaboration Tools (Zoom, Slack) and Ticket Management (Jira). Familiarity with any Linux distribution is a plus. Proficient in networking concepts, including cabling, OSI model, IP subnetting, VLANs, SSIDs, 802.1x authentication, DNS and DHCP
• Problem-Solving Skills: Ability to analyze complex issues and apply appropriate troubleshooting techniques using available resources
• Communication: Strong written and verbal communication skills, including active listening and the ability to clearly document issues and resolutions. Proven experience interacting with executive leadership
• Autonomy: Self-motivated with the ability to manage competing priorities in a fast-paced environment, taking ownership of tickets and issues through to resolution and escalating appropriately when required

Desired Experience:

• Certifications: CompTIA A+, or any industry-recognized certification in IT support (e.g., Network+, Security+, ITIL)
• Virtualization: Familiarity with basic knowledge from any of the following: Azure, AWS, or Hypervisors ranging from virtual machines, storage, networking, and resource management in virtual environments.
• Security and Compliance Frameworks: Familiarity with any of the following - SOC 2, ISO 27001, CMMC L2 & FedRAMP

Working Conditions:

• Office Presence: Three days per week (Mon, Tue & Thur) in Austin, TX
• Physical Requirements: Must be able to lift and carry computer equipment as needed