Spotify
Senior Manager, Global Payments Operations
Spotify’s Payments team is responsible for managing the growth, stability and future direction of Spotify’s approach to payments globally. We are now looking for an outstanding Global Payment Operations Lead to join our team. This role, reporting to the Associate Director, Payment Optimisation and Operations is a unique opportunity to make an impact on Spotify’s core business by taking overall responsibility for an area of significant importance to the success of our business. You will be able to excel as a payments leader in one of the most innovative and forward thinking companies in the world. This position can be located in London or Stockholm.
What you'll do
- Lead and ensure appropriate ownership and management of payment operations in a highly data-driven/analytical environment.
- Be responsible for driving effective and scalable payment processing approaches across products, market segments and business units through automation and process improvements.
- Ensure safe, secure & compliant payment operations, responsible for operational excellence through end-to-end ownership of key activities, including:
- Payment performance monitoring and anomaly resolution, working through exception processing with partners and internal teams.
- Payment fees tracking, analysis and optimisation.
- Responding to escalations of payment-related incidents from customer support teams.
- Maintaining and optimising MID hierarchies with partners.
- Creation, delivery, trouble-shooting of promotional payment codes.
- Support and work with the Finance team, including monthly financial reporting requirements and the resolution of accounts payable issues as they relate to payment processing.
- Collaborate closely with multiple functions such as technology, product, Finance, legal, CS, Operations
Who you are
- A demonstrable track record of managing payment operations in an online environment, ideally for a large merchant operating at global scale.
- Ability to bring ideas and to create & lead initiatives to apply specifically to a subscription-led business.
- A demonstrated ability to engage professionally and effectively with a wide range of stakeholders including senior management, internal and external partners and other third counterparties.
- Strong strategic vision & thought leadership and the ability to turn complex strategies into practical and execution-oriented plans.
- Ability to navigate both the business and product domain and understand the intricacies and complexities in improving operational processes in a rapidly changing environment.
- The ability to effectively build relationships and trust across multiple functional areas and different levels, spread across different geographic locations.
- Strong analytical skills with a proven ability to crystallise insights using data visualization software (e.g. Tableau) and transactional data modelling.
- Excellent written/verbal communication and interpersonal skills.
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.
Spotify is an audio streaming platform that delivers an extensive catalog of music, podcasts, and audiobooks, catering to hundreds of millions of users globally. It empowers artists by providing them with the means to monetize their creativity while offering fans unparalleled access to a diverse array of content, all driven by a passion for sound.
- Founded
- Founded 2006
- Employees
- 500+ employees
- Industry
- Media
- Total raised
- $2.6B raised
Senior Manager