Senior Practice Management Specialist

• Collaborate with the Practice Manager to support the daily execution of business needs / operations of the Practice Group, including developing and managing the practice operations budget, establishing a consistent framework for Practice Group meetings and communications, supporting Firm processes and follow-up on initiatives/action items, etc.
• Provide significant support to the Practice Manager by assisting with tasks related to the responsibility of all operations related to the practice group by working closely with its attorneys and professionals, as well as the firm’s business departments including, but not limited to: Information Governance, HR, Knowledge Management, Finance/Accounting, Recruiting, Marketing, Business Development, Client Experience, Professional Development, DEI, and Pro Bono
• Drive efficiencies and process improvements and introduce innovative approaches to improve the overall operation of the practice group and infrastructure, driving improved service to the Firm’s clients and generating revenue. Work in tandem with the Practice Manager and other departments to implement process improvements that will improve service levels to the lawyers
• Maintain practice-specific resources that pertain to lawyer-led trainings
• Guide attorneys on efficient use of technology to improve service delivery, especially AI

• Support the Practice Manager with creating a strategic vision for the practice group, industry teams, and/or investment area
• Collaborate with Practice Manager, PG Chairs, partners and other business operations departments to facilitate the development and execution of Practice Group strategic plans with clear and achievable goals focused on culture, revenue, profitability, growth and retention, reputation, brand awareness, profile and competitive differentiation
• Support the firm’s strategic value that “People Matter” by building trust and credibility with partners, counsel, and associates, including developing an in-depth understanding of experiences, capabilities, strengths, development needs, and relevant personal circumstances
• Collaborate with relevant business departments to provide trainings on “soft skills” such as client relationship management, business development, client feedback, etc.
• Provide operational and strategic support client teams for the firm’s top and fastest growing clients

• Work with Professional Development Partners (PDPs) to ensure that each attorney in the group is fully utilized, with the opportunity to work on a variety of matters and with a variety of partners, while balancing development opportunities with client needs
• Assist the Practice Manager with attorney integration, ensuring that all attorneys who join the Firm have an unparalleled integration experience.
• In collaboration with the Practice Manager, act as point person to facilitate problem solving and address attorney concerns related to operational and strategic objectives
• Track and report utilization data and proactively flag underutilized and overutilized associates
• Work closely with the Practice Manager and Firm’s Professional Development to develop training content and support the appropriate development, evaluation, and training of practice group attorneys.

• Analyze Practice Group financials and other key performance indicators to monitor timekeeper utilization, performance trends, and overall practice revenue.
• Manage Practice Group budgets and expenses
• Assist practice manager with analyzing monthly AR and collections efforts

• Provide support and PG specific information and customization as needed to Business Development and Marketing department on strategic initiatives; RFP and pitch responses; targeted marketing collateral, accolades and recognition, etc., and ensure alignment of resources
• Work with business development and other staff departments to promote client and group initiatives, including client training programs and presentations (CLEs)

Join us if you have:

• 4+ years of law firm or professional services organization is desired, or equivalent internship and education. Law firm operations or business development experience is a plus
• Bachelor's Degree; College degree and demonstrated academic excellence is strongly preferred
• Ability to take ownership of projects and handle multiple projects simultaneously is required
• Demonstrated writing ability and excellent grammar, spelling and proofreading skills are required
• Excellent communication and interpersonal skills, including the ability to maintain effective working relationships and communicate verbally and in writing in a professional, courteous manner with clients, firm members, and other business contacts are required
• Ability to interact with lawyers and staff at all levels is required
• Demonstrated proficiency with MS Office Products required, i.e. Microsoft Word, PowerPoint, Outlook and Excel; CRM technology a plus
• Ability to pay close attention to detail and be highly organized and accurate is required
• General familiarity with the practice of law is a plus

Who We Are

What’s in it For You?

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution