Senior Program Manager, Mission Readiness Process Improvement

Zoox is starting to emerge from its R&D phase and move into commercial operations. The process and strategy team within fleet operations is responsible for identifying and implementing operational improvements that enable us to scale efficiently while maintaining a great rider experience. The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road, and everything in between.  This role will design, coordinate, document, and implement large-scale operational process improvement initiatives for the Mission Readiness program. The Mission Readiness team is responsible for charging, cleaning, inspecting, and performing other similar tasks where vehicle turn times are key. A successful candidate can manage and iterate on an approach to identifying, assessing, and driving continuous improvements to scale operations. The candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing major challenges, and adapting to sudden and frequent change. In this role, you will:

Identify operational improvements for the Mission Readiness function that set us up for scale

Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams

Design and document workflows focused on vehicle charging, cleaning, inspections, etc

Provide bi-weekly status updates to key stakeholders on process improvement initiatives

Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related field

8+ years of experience in program management, operational excellence, process improvement, or a related field

Experience in a product-based operations environment

Prior experience developing and using data and metrics to support strategic decision-making

Excellent written and verbal communication skills                    

Proactive mindset and resourcefulness

Bonus Qualifications

Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)

Six Sigma Certifications

PMP, PgMP, or similar project management certification

Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries

Experience with Lean/Six Sigma methodologies and ideally, possessing certifications