Senior Specialist, Knowledge Management
TLDR
Shaping scalable, structured knowledge systems across a global Trust and Safety team to turn fragmented policy and operations into a coherent, accessible knowledge base.
- Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations.
- Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams.
- Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets.
- Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows.
- Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints.
- Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution.
- Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management.
- Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams.
- Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness.
- Act as a central coordination point for knowledge flow across distributed Trust and Safety teams.
- 3–5 years of experience in knowledge management, content strategy, program management, or a related field.
- Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable.
- Proven ability to audit, restructure, and improve complex or fragmented knowledge systems.
- Strong capability to work with ambiguity, incomplete information, and evolving priorities.
- Excellent cross-functional communication skills with the ability to influence senior stakeholders.
- Experience designing documentation systems, governance models, and content lifecycle frameworks.
- Strong analytical mindset with attention to inconsistencies, risks, and operational impact.
- Ability to operate independently in a distributed, global environment.
- Highly organized with strong ownership and ability to manage competing priorities.
- Fast learner with a proactive mindset and strong follow-through on complex initiatives.
- Competitive compensation package
- Comprehensive healthcare coverage
- Flexible working arrangements and remote-friendly environment
- Strong focus on learning, development, and professional growth
- Mental health and wellness support programs
- Parental leave and family-friendly policies
- Financial and operational support for hybrid/remote work setups
- Opportunity to contribute to meaningful, high-impact safety and integrity work
- Inclusive and collaborative global culture
- Volunteer and community engagement opportunities
Requirements:
Benefits:
Benefits
Flexible Work Hours
Flexible working arrangements and remote-friendly environment
Health Insurance
Comprehensive healthcare coverage
Home Office Stipend
Financial and operational support for hybrid/remote work setups
Learning Budget
Strong focus on learning, development, and professional growth
volunteer and community engagement
Volunteer and community engagement opportunities
Paid Parental Leave
Parental leave and family-friendly policies
Wellness Stipend
Mental health and wellness support programs
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services