Jobgether
Senior Technical Account Manager
TLDR
Strategic technical advisor to enterprise customers, driving platform adoption, architecture guidance, and cross-functional collaboration to enable long-term success.
Accountabilities
- Act as the primary strategic technical advisor for enterprise and strategic customers, supporting their long-term success following platform implementation.
- Build and maintain strong relationships with technical, business, and executive stakeholders, including engineering leaders, architects, product teams, digital leaders, and senior decision-makers.
- Develop a deep understanding of customer environments, integrations, data flows, configurations, business processes, and platform usage.
- Lead technical discussions focused on scalability, architecture, governance, operational maturity, platform performance, and future roadmap alignment.
- Identify technical risks, dependencies, adoption gaps, and optimization opportunities while providing proactive recommendations and mitigation strategies.
- Translate complex technical concepts, trade-offs, and platform capabilities into clear and actionable guidance for both technical and non-technical audiences.
- Coordinate closely with Customer Success, Engineering, Product, Support, Professional Services, and Implementation teams to ensure successful customer outcomes.
- Support customers through platform upgrades, new feature adoption, technical reviews, and release-related initiatives.
- Represent the organization in strategic customer meetings, executive reviews, technical workshops, escalations, and governance discussions.
- Capture customer feedback, recurring challenges, and technical insights to help influence product improvements and strategic decisions.
- Create and maintain technical documentation, best-practice materials, playbooks, and customer-facing resources.
- Drive process improvements, automation initiatives, and scalable technical account management practices.
- Leverage AI-powered tools to enhance productivity, reporting, documentation, analysis, and customer communications.
- Travel as required to support customer workshops, Executive Business Reviews, strategic planning sessions, and technical training engagements.
- Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar.
- Demonstrated success building trusted relationships with senior technical stakeholders, including CTOs, Engineering Leaders, Architects, Product Leaders, and executive decision-makers.
- Strong ability to balance technical depth with strategic customer engagement and executive-level communication.
- Experience supporting enterprise customers in complex, multi-stakeholder environments and acting as a trusted advisor throughout the customer lifecycle.
- Strong understanding of SaaS products, live production environments, software development processes, release management, incident handling, and escalation management.
- Hands-on experience with APIs, integrations, data flows, web technologies, technical configurations, and system architecture concepts.
- Excellent communication, stakeholder management, presentation, and relationship-building skills.
- Strong analytical, problem-solving, and organizational abilities with a structured and pragmatic approach.
- Ability to identify risks, dependencies, and opportunities within complex customer ecosystems and drive solutions to completion.
- Experience collaborating effectively with Product, Engineering, Support, Customer Success, and Implementation teams.
- Familiarity with project and issue management tools such as Jira.
- Experience using AI tools to improve workflows, reporting, automation, documentation, analysis, or customer operations.
- Demonstrated experience building or implementing AI-enabled projects, workflows, or automations with measurable impact.
- Comfortable working in a remote, international, and fast-paced environment.
- Willingness and ability to travel regularly for customer-facing engagements across Europe and North America.
- Fluent English communication skills.
- Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce technologies, or digital marketing ecosystems.
- Knowledge of loyalty program concepts including rewards, points, tiers, segmentation, personalization, and omnichannel engagement.
- Experience with RESTful APIs, SDKs, webhooks, authentication methods, JavaScript frameworks, and data integration solutions.
- Understanding of database technologies, including SQL and NoSQL concepts.
- Experience with e-commerce platforms such as Shopify, Magento, or similar solutions.
- Familiarity with CRM and marketing automation platforms such as Salesforce, Braze, Bloomreach, Emarsys, or equivalent tools.
- Experience leading technical workshops, solution reviews, architecture discussions, or Executive Business Reviews.
- Background in customer success, professional services, solutions engineering, implementation consulting, or related disciplines.
- Experience improving technical account management frameworks, documentation, dashboards, automation, or operational processes.
- Competitive compensation package.
- Comprehensive health insurance coverage.
- Remote-first work environment with flexible working arrangements.
- Flexible working hours that support work-life balance.
- Strong career development and advancement opportunities.
- International and multicultural team environment.
- Collaborative and entrepreneurial company culture.
- High-impact role with significant ownership and visibility.
- Ongoing learning and professional growth opportunities.
- Company retreats, team gatherings, and opportunities for in-person collaboration.
- Supportive team environment focused on innovation, knowledge sharing, and success.
- Inclusive workplace that values diversity, creativity, and individual contributions.
Requirements
Preferred Qualifications:
Benefits
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Benefits
Flexible Work Hours
Flexible working hours that support work-life balance
Health Insurance
Comprehensive health insurance coverage
Learning Budget
Ongoing learning and professional growth opportunities
Inclusive workplace
Inclusive workplace that values diversity, creativity, and individual contributions.
Remote-Friendly
Remote-first work environment with flexible working arrangements
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services
Senior Technical Account Manager