Senior Technical Writer

Turning any digital asset into its own fortress

In 2021, over $6.9B USD of damages were the direct result of cybersecurity breaches. Another $7.8B USD were lost due to cryptocurrency theft alone. These numbers grew last year and are on track to grow yet again this year.

There are over 4,000 cybersecurity companies all trying to build higher walls and deeper moats for both traditional data security and Web3. At Keyavi, we believe it is time to shift focus to a different approach that provides total security, control, and monitoring of data in perpetuity, and we are looking for great people with the desire and drive to help us deliver this solution.

Our mission is to enable all data to protect itself anywhere it goes, allowing users real time capability to easily control access when needed. Do you want to help put an end to cybercrime and be part of this amazing Team Keyavi that has solved Ransomware and Data Security?

Come and join us as our next Senior Technical Writer!

The Senior Technical Writer will join a growing product team to lead the development and maintenance of documentation aimed to improve the adoption, implementation, and support of Keyavi technology, as well as to formalize internal infrastructure operations and compliance/security requirements. You'll be creating resources that don't just document what our product does, but accelerate a user from novice to power user.

The Senior Technical Writer reports to the CPO and will work within our Product organization alongside software engineers, QA engineers, product designers and product managers to develop high-quality documentation that meets needs for customers, partners, third parties, and internal stakeholders. Product documentation may come in the form of user guides, integration manuals, API developer guides, architecture diagrams, installation/configuration instructions, system operations, release notes, procedures, and more.

The successful candidate will thrive in dynamic, fast-moving startup environments and are familiar with Agile processes and cross-functional collaboration. You dive deep to learn about product and documentation requirements and work closely with subject matter experts. You are highly organized and strongly motivated, and you have a passion for creating content and understanding technical products and the desire to explain their inner workings to others.

What You'll Do

• Build and maintain conceptual and task-based technical documentation for Keyavi's product and services, including reference manuals using state of the art markdown languages for product manuals, and configuration guides to maintain a library of procedural information; this includes the type of framework, database, and API used in our application.
• Help the Product and Dev team raise the bar for the usability and usefulness of the product including the content.
• Uphold UX-first writing standards: organize documentation structure, use straightforward grammar and syntax, and write in approachable style.
• Take part in product design, technical reviews, and feedback meetings.
• Maintain and improve the existing documentation infrastructure using your expertise in information architecture, content management, and content design.
• Champion the Docs-as-Code model of documentation as the owner of our user documentation.
• Write, review, and edit technical and procedural documents.
• Work with our engineering and product team to develop detailed architect documentation, including diagrams, and details on specific technologies implemented (such as cryptographic protocols utilized).
• Collaborate with engineering teams to create code samples/requests for common developer use cases.
• Lead the development of documentation requirement for various security certifications and compliance requirements.
• Gather and analyze both technical and product information from various sources to document new or evolving product and build, maintain and update both client and internal aids that cover each point of the SDLC process by providing internally focused documentation as well as customer facing training materials.
• Review and update documentation as needed to ensure accuracy.
• Drive all aspects of documentation development from planning through release,working with our IT department and InfoSec teams in a collaborative manner.

Who You Are

• 7+ years proven experience of at least in developing technical documentation in a technical product organization related to application development, infrastructure operations, and/or compliance requirements.
• 2+ years familiarity with Agile and common software development lifecycle approaches (Azure DevOps a plus)
• 2+ years experience with modern documentation tools and processes (e.g. Docusaurus, Madcap Flare, etc.).
• 1+ years of Swagger or equivalent dynamic REST API documentation systems
• An analytical mind with the ability to write clearly, concisely and in a neutral way.
• Experience producing visuals to aid in the understanding of technical content (e.g., diagrams, business process flows, etc.).
• Ability to convey technically complicated concepts clearly and accurately to a variety of audiences (both technical and non-technical).
• Creative, resourceful, detail-oriented, highly organized, and able to handle a high volume of activity efficiently through scalable processes.
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment.
• Ability to take ownership of problems, work alone or with others to follow them to a successful resolution.
• Passion for hands-on experience with the product (installation, configuration, and free exploration of functionality)
• Passion for learning new tools and technologies quickly.
• Ability to set priorities and assign work to other professionals.
• Bachelor’s degree in English and/or excellent knowledge of English language
• Formal education in Computer Science, Cyber Security, Management Information Systems, (or related)
• Publicly available technical writing samples.

Annual Salary

$110K - $150K