Senior Telecom Support Engineer
TLDR
Senior technical support expert solving complex telecom and networking challenges across core networks and Linux systems, guiding deployments and performance improvements.
- Provide advanced technical support for telecommunications and networking systems, ensuring timely resolution of complex issues
- Diagnose, analyze, and troubleshoot multi-layered network and system problems across diverse technologies and platforms
- Lead technical investigations, customer escalations, and resolution efforts for critical incidents
- Support installation, configuration, upgrades, migrations, and deployment of enterprise telecom solutions
- Perform deep packet analysis using tools such as Wireshark and PCAP to identify root causes of network issues
- Collaborate with engineering teams, project managers, and customers to define requirements and implement solutions
- Develop, maintain, and improve technical documentation, troubleshooting guides, and knowledge base articles
- Participate in on-call rotations and provide support during high-priority or service-impacting incidents
- Contribute to continuous improvement initiatives and knowledge-sharing across technical teams
- Assist in pre-sales technical discussions and solution recommendations when required
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience (8+ years)
- Strong understanding of telecommunications networking concepts, architectures, and protocols
- Hands-on experience with telecom standards including SS7 and Diameter protocols
- Proficiency in Linux systems administration and troubleshooting
- Strong experience with network analysis tools such as Wireshark and PCAP trace analysis
- Demonstrated ability to resolve complex technical issues in high-pressure environments
- Excellent analytical, debugging, and problem-solving skills
- Strong communication skills with the ability to interact effectively with customers and internal stakeholders
- Experience with scripting, automation, Kubernetes, or cloud-native environments is a plus
- Prior experience in support operations, incident management, or on-call environments preferred
- Competitive salary with performance-based compensation opportunities
- Comprehensive health, dental, vision, and mental wellness coverage
- Remote/telework flexibility supporting work-life balance
- Retirement and financial wellbeing programs
- Paid time off, holidays, and leave benefits
- Learning and professional development programs for continuous career growth
- Inclusive and collaborative engineering culture
- Opportunities to work on advanced telecom and networking technologies at scale
Requirements:
Benefits:
Benefits
Health Insurance
Comprehensive health, dental, vision, and mental wellness coverage
Learning Budget
Learning and professional development programs for continuous career growth
Work on advanced telecom and networking technologies
Opportunities to work on advanced telecom and networking technologies at scale
Paid Time Off
Paid time off, holidays, and leave benefits
Remote-Friendly
Remote/telework flexibility supporting work-life balance
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services